SRUTHYLAKSHMI C SANTHOSH
Ingleburn
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Sales assistant
Nilgiris Supermarket
Liverpool
- Current
- Resolved product or service problems by clarifying customer complaints, determining the problem's cause and selecting the best solution
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Exceptionally accurate cash register operator for checks, cash, and credit card transactions
- Maintained balanced registers by carefully operating and closing drawers
Volunteer
St Vincent de Paul
Bonnyrigg
04.2024 - 08.2024
- Conducted client assessments via phone, documenting interactions and providing emergency assistance, such as food hampers, vouchers, and rental support
- Demonstrated strong communication skills by effectively engaging with clients from diverse backgrounds while managing language and cultural barriers
- Maintained confidentiality by accurately recording client data and securely disposing of sensitive documents
- Coordinated home visits, processed furniture orders, and supported team members in delivering client-centered services
- Provided on-the-job training and mentorship to new volunteers, fostering a collaborative work environment
- Applied conflict resolution skills to manage challenging client interactions and ensure positive outcomes
- Managed high-pressure situations independently, including preparing child protection notifications and organizing emergency assistance services
- Received commendation from agency supervisor and peers for detailed and accurate case notes during a critical child protection notification
Retail Assistant
Ingleburn Fair Newsagency
Ingleburn
02.2024 - 04.2024
- Assisted in selling lotto, Syndicates, Scratchies and Tobacco
- Provide high-quality customer experience by greeting customers, establishing their needs and helping them to find products to meet those needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Checked personal identifications during lotto and tobacco sales
- Operated and closed out drawers with high accuracy to maintain balanced registers
Trainee
Navadarshanagram
Idukki
07.2023 - 08.2023
- Company Overview: Integrated Rehabilitation Centre for Addicts
- It was a training program on drug or alcohol prevention
- Got a clear picture about Therapeutic Communities (TCs)
- Held sessions on psychological disorders and interventions
- Assisted therapy sessions
- Integrated Rehabilitation Centre for Addicts
Counselling Psychology Intern
Trust Center for Mindful Living
Ernakulam
06.2023 - 06.2023
- Company Overview: Psychological Services
- Completed a therapeutic counselling and psychosocial management training program
- Received training in mindfulness-based therapeutic interventions
- Attended sessions on case history and MSE taking
- Participated in several seminars, tracked patients' improvements, and worked on developing and implementing new treatment plans
- Psychological Services
Education
Master of social work - Social Work
Western Sydney University
Parramatta12.2026
Bachelor of Science - Psychology
Kristu Jyoti College of Management and Technology
Kerala, India05.2023
Higher Secondary -
Aravinda Vidyamandiram
Kerala, India12.2020
School -
Saraswathy vidya Peetham
Kerala, India12.2018
Skills
- Organizational skills
- Patience and active listening
- Problem-solving
- Customer Relationship Management
- Effective Customer Communication
- Critical thinking
- Cultural competence
- Emotional Intelligence
Timeline
Volunteer
St Vincent de Paul
04.2024 - 08.2024
Retail Assistant
Ingleburn Fair Newsagency
02.2024 - 04.2024
Trainee
Navadarshanagram
07.2023 - 08.2023
Counselling Psychology Intern
Trust Center for Mindful Living
06.2023 - 06.2023
Sales assistant
Nilgiris Supermarket
- Current
Master of social work - Social Work
Western Sydney University
Bachelor of Science - Psychology
Kristu Jyoti College of Management and Technology
Higher Secondary -
Aravinda Vidyamandiram
School -
Saraswathy vidya Peetham
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