S SHARATH KUMAR
Hubli
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
5
5
Languages
2027
2027
years of professional experience
Work History
LG Representative
LG
Hubli, India
2020 - Current
- Customer Service: Greet shoppers, explain product features (TVs, refrigerators, washing machines), and match items to buyer needs.
- Sales Targets: Meet or exceed daily and monthly store sales goals.
- Product Knowledge: Stay updated on new LG technologies through brand training.
- Store Maintenance: Keep display areas clean, organized, and properly stocked.
- Inventory & Billing: Assist with stock tracking, inventory counts, and processing customer purchases or queries
- Managed customer inquiries to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline communication processes.
- Analyzed product feedback to inform improvements and drive quality assurance.
- Trained new representatives on company policies and customer service techniques.
- Developed comprehensive knowledge of LG products to provide accurate information.
Marketing Team Lead
BYJUS
Hubli
01.2018 - 01.2020
- Led a geographically dispersed team of 65 individuals across four cities.
- Managed daily team attendance and facilitated weekly training sessions.
- Conducted site visits to new schools, malls, and supermarkets to generate leads for sales.
- Managed promotional initiatives including Discovery School Super League, Aakash ANTHE scholarship examinations, and Byjus tuition centre expansion.
- Collaborated with South Western Railways to establish Byjus kiosks at railway stations, driving a 25% increase in customer acquisition in the target demographic
Education
BBA - Business Analyst And Marketing
Karnatak University
Bangalore, India01.2017
Skills
- Team Management
- Interpersonal communication
- Retail Sales
- Brand identity
- Adaptability
- Marketing Research
- Lead Generation
- BTL Marketing
Interests
Listening To Music
LANGUAGES
Hindi - Native
English - Native
Tamil - Native
Telugu - Native
Kannada - Native
TRAINING / COURSES
- MS Word
- Which institution provided the course?
- MS Excel
- MS PowerPoint
Timeline
Marketing Team Lead
BYJUS
01.2018 - 01.2020
LG Representative
LG
2020 - Current
BBA - Business Analyst And Marketing
Karnatak University