S.Shibin
Manager Admin&Operations
Hyderabad
Summary
Hospitality & Facility Management Professional with 13+ years of experience across corporate workplace Facilities, hospitality, and F&B operations. Expertise in managing soft services, vendor contracts, compliance audits, preventive maintenance, budgeting, and workplace experience within multinational environments. Proven ability to optimize service delivery, reduce operational costs, and enhance client satisfaction through KPI-driven performance, strong team leadership, and continuous improvement initiatives.
Overview
5
5
Languages
1
1
Certification
14
14
years of professional experience
Work History
Manager Admin & Operations
Skyroot Aerospace
04.2026 - Current
- Manage facilities, pantry, landscaping, and office maintenance.
- Ensure the upkeep of office buildings, common areas, and infrastructure.
- Monitor preventive and corrective maintenance activities.
- Ensure workplace safety and operational efficiency.
- Manage daily administrative activities across campuses.
- Ensure the availability of office supplies, consumables, and assets.
- Oversee space utilization and workplace management.
- Implement and maintain administrative policies and SOPs.
- Identify, onboard, and manage service vendors.
- Negotiate contracts, pricing, and service agreements.
- Monitor vendor performance and SLA compliance.
- Ensure vendor documentation, certifications, and compliance are up to date.
- Supervise security operations and access control systems.
- Ensure visitor management and emergency response readiness.
- Conduct security audits and risk assessments.
- Manage guest houses, travel bookings, accommodations, and catering services.
- Ensure seamless support for employees, visitors, and leadership teams.
- Monitor cafeteria and food service operations.
- Manage employee transportation, shuttle services, and business travel requirements.
- Coordinate cab services and vendor operations.
- Ensure timely resolution of transport-related issues.
- Plan and execute internal and external events.
- Coordinate leadership visits, customer visits, and town halls.
- Manage event budgets, logistics, and vendor coordination.
- Ensure compliance with statutory, SEZ, EHS, and company requirements.
- Maintain records and documentation for audits.
- Support internal and external audit activities.
- Prepare and manage annual administration budgets.
- Track OPEX and CAPEX expenditures.
- Drive cost-saving initiatives and operational efficiencies.
- Lead and develop administration and facility teams.
- Set KPIs, and monitor team performance.
- Ensure high service standards across all support functions.
Manager – Facilities
JLL
03.2023 - 04.2026
- Plan, organize, and manage end-to-end facility operations and workplace services across corporate sites, ensuring seamless daily functioning.
- Establish and monitor preventive maintenance schedules, routine inspections, and service audits to ensure operational reliability.
- Conduct regular audits of work completed by internal teams and service partners, driving continuous improvement and SLA adherence.
- Manage soft services including housekeeping, security, pest control, landscaping, and waste management with KPI monitoring.
- Recruit, evaluate, train, and discipline staff as required, fostering a high-performance and service-oriented culture.
- Develop and implement facility policies, SOPs, and procedures, ensuring compliance with approved processes and statutory requirements.
- Prepare and present monthly management reports, highlighting operational performance, service metrics, and improvement plans.
- Set and streamline work processes aligned with SLA standards, enhancing service delivery and client satisfaction.
Manager – Operations
Santhanu Health Care Service LLP (MyHome Group)
06.2021 - 01.2023
- Managed overall facility operations to ensure smooth daily functioning.
- Implemented structured hygiene and audit systems, improving compliance and service standards.
- Built and maintained strong vendor partnerships for catering, housekeeping, pest control, security services & waste management.
- Oversaw sanitization and waste management protocols, enhancing workplace safety and health standards.
- Developed preventive maintenance schedules, reducing downtime and operational disruptions.
- Handled client escalations effectively, ensuring timely resolution and improved stakeholder satisfaction.
- Actively participated in organizing medical camps and employee wellness initiatives, supporting community health and workplace well-being.
- Contributed to business growth by supporting service expansions and initiatives that helped generate additional revenue for the organization.
Manager – Services
RMZ Corp
02.2019 - 06.2020
- Ensured the organization delivered excellence across all aspects of café and corporate food service operations, maintaining premium quality standards.
- Responsible for creating a positive employee experience through high-quality food, diverse menu offerings, and exceptional customer service.
- Managed day-to-day operations, ensuring smooth coordination between kitchen and service teams for efficient workflow.
- Oversaw vendor support and performance in daily operations, ensuring adherence to service standards and SLAs.
- Led and managed the delivery of highly visible corporate events and organizational programs, ensuring seamless execution.
- Directed soft services operations including housekeeping, pest control, landscaping, security, and waste management.
- Conducted hygiene audits and ensured compliance with ISO, HACCP, and food safety standards.
- Managed team performance, staff supervision, and operational training to maintain service excellence.
- Ensured accurate billing processes and check posting through POS systems, reducing errors and improving financial controls.
Team Leader – F&B
ITC Grand Chola (Luxury Collection Hotel)
11.2012 - 05.2018
- Directed restaurant operations in a 5-star luxury environment, ensuring exceptional guest experiences and service excellence.
- Supervised and mentored a team of 25+ staff, managing training, scheduling, performance appraisals, and team development.
- Actively upsold and promoted food & beverage offerings, enhancing revenue while anticipating guest needs and satisfaction.
- Addressed special guest requests and service issues promptly, ensuring high levels of customer delight and retention.
- Conducted regular quality checks on food presentation, taste, and service standards to maintain luxury brand expectations.
- Monitored compliance with hygiene, sanitation, and food safety regulations, including routine food sampling procedures.
- Delivered personalized dining experiences for VVIPs, diplomats, and high-profile clientele.
- Managed banquets and large-scale events, ensuring flawless execution and coordination across departments.
- Supported internal audits and maintained strict adherence to hospitality and service SOPs.
Education
B.Sc. - Hotel Management
01-2012
Intermediate - 12th
01-2010
SSC - 10th
01-2007
Skills
Facility & Workplace Operations Management
Corporate Administration & Building Management
Soft Services Leadership (Housekeeping, Security)
Food & Beverage Operations (Corporate Cafeteria &
Vendor & Contract Management (SLA, KPI, Performance
Preventive Maintenance Planning & Inspections
Certification
Certified Butler – ITC Hotels Ltd. Industrial Training – Fariyas Hotel, Mumbai (6-month training in hospitality management focusing on guest experience & operational efficiency).
Timeline
Manager Admin & Operations - Skyroot Aerospace
04.2026 - Current
Manager – Facilities - JLL
03.2023 - 04.2026
Manager – Operations - Santhanu Health Care Service LLP (MyHome Group)
06.2021 - 01.2023
Manager – Services - RMZ Corp
02.2019 - 06.2020
Team Leader – F&B - ITC Grand Chola (Luxury Collection Hotel)
11.2012 - 05.2018
Board of Secondary Education - SSC, 10th
Board of Intermediate Education - Intermediate, 12th
Universal Academy of Hotel Management - B.Sc., Hotel Management