S Sowmya S
Incident Management Analysis
Bangalore,KA
Summary
Dynamic Incident Management Analyst with JLL, adept at translating complex technical issues into clear communications. Recognized for exceptional problem-solving skills and a collaborative spirit, I effectively analyze incidents to implement successful solutions, ensuring customer satisfaction and team success. Committed to fostering a positive work environment while enhancing operational efficiency.
JLL manages large portfolios of buildings and facilities for corporate clients. As part of its Integrated Facilities Management (IFM) and Workplace Management services, incident management analytics helps JLL improve service delivery, reduce operational risk, and optimize performance across sites.
Overview
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Language
Work History
Incident Management Analyistcs
JLL, Jones Lang LaSalle
02.2025 - 2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Communicating ongoing incidents to customers and internal stakeholders, translating technical jargon into easy-to-understand communications.
- Analyze incidents, identify the root cause, and implement solutions.
- Document the incident and its resolution, then verify that the fix was successful.
Education
Bachelor of Commerce - Financial Accounting
Varthur Government High School
India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Team management
Excellent communication
Dancing, singing
Awarded more prizes in Cultural events at school & collage level
Awarded first prize in inter school fest district level competition at school.
Timeline
Incident Management Analyistcs
JLL, Jones Lang LaSalle
02.2025 - 2025
Bachelor of Commerce - Financial Accounting
Varthur Government High School
04.2001 -