SSUNITI
Gurugram
Summary
9 Years of experience in data analysis, strategy development, and dashboarding in IT, telecom, and HR industry. Strong skill set in SQL, Python, Power BI, Alteryx, AWS, and Excel, with expertise in stakeholder management and cross-functional collaboration to drive business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager( Data Analyst)
Orcapod Consulting Services Pvt Ltd
Mumbai
02.2024 - 06.2024
- Led end-to-end HR, costing, and revenue data analysis initiatives, driving data-driven decision-making and improving business efficiency by 25% while maintaining 99% data accuracy.
- Designed, developed, and optimized Power BI dashboards using DAX, Row-Level Security (RLS), and data modeling techniques, increasing data visibility by 40% and streamlining enterprise reporting.
- Delivered strategic, actionable insights to senior leadership, improving HR operational performance and accelerating project execution.
- Implemented data governance, data validation, and quality control frameworks to ensure compliance, consistency, and reliability of HR and financial data.
- Collaborated with cross-functional stakeholders to translate business requirements into scalable analytics solutions.
Senior Data Analyst
Webhelp India
Gurugram
11.2020 - 10.2023
- Led customer satisfaction and product sales and Telecom analytics by researching, analyzing, and validating data to identify patterns and drive business growth.
- Built interactive dashboards and end-to-end BI solutions using advanced calculated fields, forecasting, filters, and parameters to support decision-making.
- Integrated and managed data from SQL Server, MySQL, Web, and Excel workbooks through extraction, blending, and joining processes.
- Delivered actionable insights to leadership, sales, and marketing teams to increase revenue, profitability, and operational efficiency.
- Maintained and optimized dashboards through scheduling, data refreshes, alerts, user access control, and performance improvements.
IT Analyst
Accenture Services Pvt Ltd
Gurugram
05.2016 - 10.2020
- Worked in ARIS project for Google, resolving account-related issues and optimizing recovery processes.
- Promoted to Team Lead (Operations) within three years, managing a 15-member team and enhancing data accuracy.
- Developed automated Power BI SLA dashboards, integrating multiple data sources to improve tracking and reporting.
- Analyzed SLA trends, optimized service delivery, and implemented governance policies to ensure data accuracy and compliance.
IT Associate
Vertex Customer Management Services India Pvt Ltd
Gurgaon
01.2015 - 04.2016
- Managed client data for MSO365, ensuring data integrity and timely support.
- Resolved client issues through ticketing systems, improving service restoration efficiency.
Education
Bachelor's - Information & Technology
Guru Govind Singh Indraprastha University
Delhi12.2014
Skills
- SQL
- Python
- AWS
- Power BI
- Alteryx
- Tableau
- Advanced Excel
- Zoho Desk
- JIRA
- Team Leadership
- Stakeholder Management
- Agile Project Management
Certification
- Microsoft Certified: Power BI Data Analyst Associate
- Google Data Analytics Certificate
- Google Project Management: Professional Certificate
- PMP Certification Training Course
- Alteryx Foundational Micro-Credential
- Machine Learning Foundation Micro-Credential
- Alteryx Designer Core Micro-Credential: General Knowledge
Timeline
Manager( Data Analyst)
Orcapod Consulting Services Pvt Ltd
02.2024 - 06.2024
Senior Data Analyst
Webhelp India
11.2020 - 10.2023
IT Analyst
Accenture Services Pvt Ltd
05.2016 - 10.2020
IT Associate
Vertex Customer Management Services India Pvt Ltd
01.2015 - 04.2016
Bachelor's - Information & Technology
Guru Govind Singh Indraprastha University