STEEVAN PRASANTH J
SUBJECT MATTER EXPERT
Chennai
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Amazon development center
Chennai
07.2022 - Current
- Program Oversight & Process Planning: Managed the Customer Store Walk Program to identify the strengths and weaknesses of catalog information by comparing customer data against competitor sites. This process involved extensive planning and the development of training materials for a team of 24 associates and 5 Subject Matter Experts (SMEs).
- Team Leadership & Delegation: Led a team of SMEs and associates, delegating tasks effectively to ensure thorough analysis and documentation of findings. Managed a 3-member team focused on creating and refining Standard Operating Procedures (SOPs) for backfilling blank slots in catalog attributes.
- SOP Creation and Data Management: Created over 70 SOPs, ensuring accurate backfilling of catalog attributes, and improving data consistency. Led sample analysis to determine the best methodology for catalog validation and information procurement, ensuring data integrity.
- Critical Decision Making & Support: Provided critical support to the production team, making timely decisions that contributed to maintaining and increasing productivity levels. Ensured smooth operations through data-driven decision-making, and rapid problem-solving.
- Researched industry trends related to pricing models utilized by competitors.
- Collaborated with marketing teams to create promotional campaigns that drove revenue growth through targeted pricing strategies.
- Coordinated pricing strategies with internal departments for new and existing products.
Analyst | Senior Analyst
Amazon development center
Chennai
03.2018 - 06.2022
- Assessed company needs and explored opportunities for technological upgrades and system improvements.
- Coordinated between departments to ensure a unified business strategy.
- Identified processes for workflow optimization and enhancement.
- Analyzed internal systems and procedures to improve efficiency.
- Conducted research and applied appropriate methodologies to meet business objectives.
- Maintained clear and effective communication with both internal and external stakeholders.
- Monitored market trends and changes to track business performance.
- Supported business operations and ensured smooth day-to-day functioning.
- Managed and ensured timely resolution of support tickets while meeting service Level Agreements (SLAs) and quality standards.
- Conducted primary and secondary market research and managed product catalog development.
- Demonstrated decision-making ability in ambiguous situations, using available information.
- Handled escalations at both primary and secondary levels.
Associate
Tata Consultancy Services
Chennai
06.2015 - 01.2017
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Determined best methods to meet research objectives and produce useful data.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Used product knowledge to suggest items to match client needs.
- Attended training sessions to improve product knowledge and sales techniques.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Performed inventory management duties such as tracking stock levels, restocking items and reporting shortages to supervisor.
Education
MBA - Finance
Loyola College Aff. By Pondicherry University
Chennai03-2019
Bachelor of Commerce - General
Loyola College Aff. By Pondicherry University
Chennai03-2015
Skills
- MS Office Proficiency with Analytical Skills
- Business Process Mapping
- Business planning
- Marketing research
- Pivot tables
- Audit reporting
- Problem-solving
- Team leadership
- Process trainer
- Records and Database Management
Awards
- Extra Mile Award, 06/2022, For the best Performer in the Team
- Star of the Month, 06/2020, For the best Performer in the Team
- Star of the Month, 10/2020, For the best Performer in the Team
- Nielsen Golden Award, One TCS Star Performance
Otherresponsibilities
- Project Management, Quality Audit, & Reporting, Analyze Team's process metrics with the management and identify patterns, provide insights to work for Continuous process improvement.
- Special project, Assessed and worked as a Quality analyst in development and deployment of pricing tool.
- Performing Quality Audit, Sharing the Audit metrics to top management & sharing feedback to team.
- Defined Quality audit framework, For process in ownership.
- Project Management, Created process flow, documentation & project charter for various projects.
- Team Handling, Training new hires by providing adequate tools and time to learn new procedures and practices.
Accomplishments
- Q2 & Q3, 2021, Extra Miles award for various analysis to develop pilot to process
- Q3, 2020, Key Performer for successful onboarding of variation process.
- Q4, 2018, Top Performer for completing a project on time and achieving goal for 2018
- Q3-2018, Extra Miles award for standing above the target in validating the competitor pricing.
Timeline
Subject Matter Expert
Amazon development center
07.2022 - Current
Analyst | Senior Analyst
Amazon development center
03.2018 - 06.2022
Associate
Tata Consultancy Services
06.2015 - 01.2017
MBA - Finance
Loyola College Aff. By Pondicherry University
Bachelor of Commerce - General
Loyola College Aff. By Pondicherry University
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