STEFFI SIQUEIRA
Process Design Lead
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.
Project Managing experience leading cross-functional teams and managing large-scale projects. Strong ability to manage budgets, timelines, and resources, while ensuring project quality and delivering results within scope and on time.
Customer obsessed, continuous improvement & Customer-centric mindset.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Process Design Lead
Zeta Tech
Bangalore
10.2021 - Current
- Responsible for designing and improving Pilot business processes within an organization.
- Developing and documenting new processes that align with business goals and objectives.
- Leading cross-functional teams to implement process improvements.
- Ensuring compliance with relevant regulations and industry standards.
- Solid understanding of process improvement methodologies, such as Six Sigma or Lean, and experience in process design and implementation in a fast-paced business environment.
Knowledge Management Analyst
Myntra.com
Bangalore
04.2019 - 09.2021
- Developing knowledge management strategies, and working with stakeholders to implement these strategies effectively.
- Responsible for designing, implementing, and maintaining systems and processes for the effective management of an organization's information and knowledge assets.
- Managed information is organized, easily accessible, and can be reused to support business goals.
- Maximized the value of an organization's knowledge and intellectual assets.
Social Media Specialist
Myntra.com
Bangalore
08.2015 - 08.2019
- Listened and acknowledged the complaint: Responded promptly to the customer, acknowledge their issue, and show empathy.
- Gathered information: Asked questions to understand the issue and gathered all relevant information.
- Documented the complaint: Kept a record of the complaints and how it was resolved for future reference.
- Handled complaints on social media platforms such as Facebook, Instagram & LinkedIn and ensured the public process is not impacting the company's reputation.
- Managed CEO escalations.
Customer Service Representative
Myntra.com
Bangalore
08.2014 - 08.2015
- Proficiency
- Customer experience, Content Writing
- Public Speaking
- Basic Computers, MS Office
- Stake holder management
Phone Banking Officer
ADFC (HDFC)
Bangalore
09.2013 - 04.2014
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
Education
Bachelor of Commerce - Commerce
JSS College
Dharwad 03.2010 - 04.2013
Skills
Communication
Timeline
Process Design Lead
Zeta Tech
10.2021 - Current
Knowledge Management Analyst
Myntra.com
04.2019 - 09.2021
Social Media Specialist
Myntra.com
08.2015 - 08.2019
Customer Service Representative
Myntra.com
08.2014 - 08.2015
Phone Banking Officer
ADFC (HDFC)
09.2013 - 04.2014
Bachelor of Commerce - Commerce
JSS College
03.2010 - 04.2013
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