Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Credence Resource Management
Pune, India
12.2021 - 05.2024
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promptly responded to inquiries and requests from prospective customers.
Educated customers about billing, payment processing and support policies and procedures.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Demand Generation Specialist
Facile
Pune, India
07.2019 - 10.2021
Followed all company policies and procedures to deliver quality work.
Developed strong client relationships through consistent communication and attentive service.
Listened and responded to customer requests and forwarded necessary information to superiors.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.