Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

STELLA LIMA

Belgaum,KA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

Credence Resource Management
Pune, India
12.2021 - 05.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Demand Generation Specialist

Facile
Pune, India
07.2019 - 10.2021
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Education

BCOM -

Mahatma Gandhi Arts And Commerce College
Nandagad
12.2022

High School Diploma -

KLE Society M.S.Hosamani PU College
Khanapur, India
03.2018

Divine Providence High School
Belgaum, India
04.2016

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling
  • Online chat and email
  • Public Speaking
  • Relationship Building

Languages

English
Advanced (C1)

Timeline

Customer Service Executive

Credence Resource Management
12.2021 - 05.2024

Demand Generation Specialist

Facile
07.2019 - 10.2021

BCOM -

Mahatma Gandhi Arts And Commerce College

High School Diploma -

KLE Society M.S.Hosamani PU College

Divine Providence High School
STELLA LIMA