Stephanie Horn
Decatur
Summary
Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
5 star ventures
Decatur
06.2018 - 04.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Monitored inventory levels and placed new orders for merchandise
- Supervised cash handling processes to ensure accuracy of transactions.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained a safe working environment by enforcing safety regulations.
- Provided training to new employees on company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated work to staff, setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
High School Diploma -
Parkway High School
Rockford, OH05-2016
Skills
- Inventory management
- Cash handling
- Staff scheduling
- Customer service
- Employee training
- Performance evaluation
- Team leadership
- Conflict resolution
- Merchandise ordering
- Workforce management
- Problem-solving abilities
- Task prioritization
- Verbal and written communication
- Customer experience
- Hiring and training
- Crisis management
- Problem-solving aptitude
- Problem-solving
- Professionalism
- Staff supervision
- Staff management
- Staff training
- Employee scheduling
- Business leadership
- Management team building
Certification
- Serve Safe Certified (SSC) National restaurant association, october 31st 2021
Timeline
Assistant Store Manager
5 star ventures
06.2018 - 04.2025
High School Diploma -
Parkway High School