Pandas
STEPHEN MATHEW
Technical Product Manager
Kochi,India
Summary
- Over 4 years experience in Product Management in Agile development at a leading global technology company
- More than 7 years experience in Managed Print Services industry
- Total IT Experience of over 12.5 years
- Certified in Data Science and Machine Learning by Massachusetts Institute of Technology
- Certified Scrum Product Owner
Overview
13
13
years of professional experience
4
4
Years of Product Management
6
6
Certifications
4
4
Languages
Work History
Lead Product Owner
Xerox
Kochi, India
01.2018 - Current
- Managed core Managed Print Services (MPS) application, XSM
- Owned and delivered 20+ new features from requirements gathering to post release support for the XSM application
- Conducting regular Bug Triage for the entire development group resulting in quick triage of bugs and an all-time low in bug count
- Mentoring of other Product Owners
- Coordinated with 10 engineering teams for single project for successful implementation of suite-wide upgrades
- Developed product documentation to communicate upcoming features and products to internal teams.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Coordinated design meetings and decisions with internal departments and teams.
Lead Development Support Engineer
Xerox
Kochi, India
08.2014 - 12.2017
- Won the Eagle Award twice - in 2015 and in 2017
- Won the Eagle Squad Award in 2015
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Responsible for providing Level 4 technical customer support on a daily basis to Platform Development group's customer base
- Management of external relationships and issue resolution coordination between the support and the development teams are primary responsibilities
- Developed and implemented training initiatives for new hires.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
IT Operations Consultant
Oslofjord Convention Center
Oslo, Norway
10.2011 - 12.2013
- Consultant/Administrator for MS Exchange, Active Directory and Citrix for more than 20 client companies.
- All communication was done in Norwegian
Systems Engineer
Infosys
Pune, India
08.2008 - 04.2011
• .Net Developer for Infosys iCare suite of products
• Team Extra Miler Award RAMP Q1, 2010
• Star of the Month Award RAMP Q4, 2009
• Editor, Confluence newsletter, TSG
• Batch Topper at Infosys, Mysore Compre Exams for .Net, Java and Generic
Education
M.Tech - Computing Systems And Infrastructure
Birla Institute of Technology And Science, Pilani
Pilani 01.2018 - 12.2019
MicroMasters - Statistics and DataScience
Massachusetts Institute of Technology
Massachusetts 01.2020 - Current
PGDBA - Business Administration
Institute of Management Technology, Ghaziabad
Ghaziabad 01.2015 - 08.2016
B.Engg - Computer Engineering
University of Mumbai, Fr.CRCE
Mumbai 06.2004 - 07.2008
Skills
Technical expertise
Accomplishments
- Passed with Distinction, Grade 4 (Theory and Practical) Grand Piano exams at Trinity College, London
- Maharashtra State Rank 18 in Computer Olympiad, 2002
- Editor (2006-07) of magazine ‘Fragmag 07' at Fr.CRCE, Mumbai, India
- School Vice Captain (2000-01) at Rajhans Vidyalaya, Mumbai, India
- Chief Student Editor (2000-01) of magazine ‘Sugandh' and Asst. Student Editor (1999-00) of newsletter ‘Rajhans Vision' at Rajhans Vidyalaya, Mumbai, India
- Passed Std. 12 (CBSE) in 2004 with 86% and Std. 10 (CBSE) in 2022 with 91%
Software
Python
Pytorch
Scikit-learn
Numpy
Google Data Studio
VS Code
RStudio
SQL
Azure DevOps
TFS
Certification
Certified Scrum Product Owner
Timeline
MIT 6.86x: Machine Learning with Python-From Linear Models to Deep Learning
12-2020
MIT 18.6501x: Fundamentals of Statistics
09-2020
MIT 14.310Fx: Data Analysis in Social Science
09-2020
MIT 6.431x: Probability - The Science of Uncertainty and Data
05-2020
MicroMasters - Statistics and DataScience
Massachusetts Institute of Technology
01.2020 - Current
AZ-900: Azure Fundamentals
11-2019
Certified Scrum Product Owner
03-2019
M.Tech - Computing Systems And Infrastructure
Birla Institute of Technology And Science, Pilani
01.2018 - 12.2019
Lead Product Owner
Xerox
01.2018 - Current
PGDBA - Business Administration
Institute of Management Technology, Ghaziabad
01.2015 - 08.2016
Lead Development Support Engineer
Xerox
08.2014 - 12.2017
IT Operations Consultant
Oslofjord Convention Center
10.2011 - 12.2013
Systems Engineer
Infosys
08.2008 - 04.2011
B.Engg - Computer Engineering
University of Mumbai, Fr.CRCE
06.2004 - 07.2008
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