Teresa Mary S
Team Lead
Hyderabad
Summary
Supportive and organized Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. A self-driven team player with robust organizational and interpersonal capabilities, consistently seeking opportunities to acquire new skills, shoulder additional responsibilities, and foster professional growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Team Lead
GUS Education India
Hyderabad
09.2021 - 07.2023
- Managed team of 44, facilitated training for associates through daily coaching and regular performance appraisals.
- Proved successful in working with tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with admissions teams to determine optimal processes for reviewing applications.
- Followed up immediately when prospects needed assistance to quickly resolve concerns.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing.
- Maintained excellent rapport with clients.
Senior Admissions Officer
GUS Education India
Hyderabad
10.2019 - 09.2021
- Consistently met targets on daily basis.
- Pre-reviewing student applications before the approval by brand and updating the database based on admission status after the approval.
- Accurately entering payment deposits in the database.
- Communication via emails with the student advisors on daily basis.
- Pitched ideas on how to improve performance and efficiency to the fellow team members.
- Communication with clients on daily basis.
- Trained and coached fellow team members whenever required.
Customer Service Professional
SITEL India Pvt Ltd
Hyderabad
06.2017 - 07.2019
- Handled customer complaints with empathy and composure.
- Solving customers technical queries and issues pertaining to their internet connection.
- Making sales as per the target.
- Attend to billing and customer service queries.
- Supported email clients like Outlook, Mac mail, Eudora, Windows live mail, and Mozilla Thunderbird.
- Documenting the cases for each call for Head Office review.
Education
Bachelor of Science - Statistics
St Francis College For Women
Hyderabad 06.2013 - 05.2016
Skills
Resource Allocation
Quality control
Performance improvement
Production monitoring
Employee Evaluation
Daily workflow improvement
Staff education and training
Basic knowledge in Excel
Certification
Six Sigma Black Belt Course (Pursuing)
Accomplishments
- I started my tenure at GUS Education India as a Junior Admissions Officer, subsequently achieving promotions to the roles of Senior Admissions Officer and eventually, Team Lead within a span of 2 years driven by my outstanding performance.
- Awarded best agent multiple times for Sales and excellent customer service in SITEL India Pvt. Ltd.
- Awarded rolling shield and The Sunniest Disposition Award in 2016 at St. Francis College for Women.
Timeline
Six Sigma Black Belt Course (Pursuing)
10-2023
Team Lead
GUS Education India
09.2021 - 07.2023
Senior Admissions Officer
GUS Education India
10.2019 - 09.2021
Customer Service Professional
SITEL India Pvt Ltd
06.2017 - 07.2019
Bachelor of Science - Statistics
St Francis College For Women
06.2013 - 05.2016