STEVEN FERNANDES
Pune
Summary
Dedicated Administrative Executive, offering 13 -years’ background in Hospitality and Facility Management. My resume shows my career growth and experience along with demonstrated strong organizational skills and communication abilities. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy.
Overview
20
20
years of professional experience
1
1
Language
Work History
Administrative Executive
Bourke Consolidated India Pvt Ltd
Pune
11.2019 - Current
- Employee of the Month for December 20, 2022
- Helped the organization find a prime location within budget, finalise the deal, get floor layout as per our requirements, and finalise interior design (desk, carpet, colour, etc.) and for all administrative tasks
- Communicated with contractors and vendors to place and receive orders, request maintenance services, and deliver instructions on behalf of office management
- Getting maintenance done on office machinery, including fax machines, photocopiers, and printers, to carry out basic office functions
- Researched, sourced, and obtained office inventory as required, including stationery, equipment, and furniture
- Carried out bookkeeping tasks, including invoicing, budget management, and monitoring accounts receivable
- Delivered a warm and friendly approach when visitors entered the establishment, providing relevant information or directing them to appropriate places when required
- Made copies, sent faxes, and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Answered incoming phone calls and sorted, distributed, and sent mail correspondence
- While Being Chattered Accountant Organization was receiving documents from Australia and saving them on Suite files, Working on the ATO Portal for the purpose of adding and removing clients
- Creating jobs on the WFM portal and pushing them to the Fresh Desk portal as needed
- Working on Xero Portal, creating sales invoices and submitting purchase invoices, and doing reconciliation as per the bank record match to Xero Portal ITR liens are being prepared for the client based on information received from the Australian team
- Preparing month-end reports and reporting to the senior manager.
Assistant Manager Administrative
Panama Systems Pvt Ltd
Pune
02.2019 - 11.2019
- Handled supply purchases and inventory management for office operations and equipment
- Identified and solved problems to enhance management and business direction
- Planned and executed successful corporate meetings, lunches, and special events for large and small groups
- Worked with the management team to improve workflows and eliminate unnecessary tasks
- Scheduled maintenance for office equipment to keep machines operating efficiently
- Ordered office equipment and supplies after researching vendors and obtaining quotes
- Managing the housekeeping and security guard staffs' data and duties, checking the office's assets are in good condition, and keeping tracking data updated
- Responding to incoming mail and any issues raised
- Responsible for handling the petty cash and keeping records of expenses.
Facility Executive, Executive
ISS Facility Services India Pvt.Ltd
Pune
08.2016 - 10.2018
- Managing a facility team to maintain 2.88 lakh square feet of facility, ensuring 24x7 availability
- Act as the point of contract between internal and external clients
- Handle requests and queries raised by employees through emails and Jira and take appropriate action on the same
- Monitoring office supplies such as stationery, pantry materials, and any other requirements
- Making arrangements for the client's visit at the property level for their smooth entry and exit and making their pantry and food arrangements
- Cross-checking cafeteria areas on a daily basis to ensure they are always neat and clean
- Looking after the third-party vendor service in the cafeteria and their quality services there
- Managing the plumbing and carpeting issues of the properties and maintaining the check lists and reports for the same
- Taking care of Carpet Shampooing Marble polishing activity and cleaning of the office space
- Attending the client meeting on a monthly basis, making note of MOM, and working on issues raised in the meeting will ensure a more efficient operation
- Examining all the check lists for the properties is updated, and checking jobs are carried out as per the check list
- Examining the work that needs to be carried out by the outsource vendor, getting a quotation from them, and submitting it to the clients as per their requirements
- Doing any other job given by the admin manager from time to time
- Generate daily reports, roaster reports, and monthly MIS and MMR reports, while ensuring proper discipline of housekeeping on the premises and making sure that they are well groomed.
Facility Executive
Frisco Facility Management
Doha
12.2011 - 09.2015
- Maintain my focus on client satisfaction when it comes to cleaning standards and building maintenance, communicating with every staff member to meet their daily needs
- Organizing training for new employees and the housekeeping department on a monthly basis
- Attending the client meeting on a monthly basis, making note of the suggestions, and recommending them to improve the cleaning service and ensure a more efficient operation
- Examining all the check lists for the properties is updated, and checking jobs are carried out as per the check list
- Also doing an inspection of the new projects and submitting proposals to the clients as per their
- Submitting bills and quotations to the accounts department for billing and preparing budgets and cost calculation sheets for each site
- Prepare materials requests as per the requirements of the property and order them after the manager's approval
- Schedule facade cleaning service for the building and ensure that the cleaners follow all safety precautions while cleaning the building or property
- Making a cost-savings report of the project after completion
- Prepare the monthly duty roster of all staff and the supervisor; maintain my daily work logbook; and report to the manager on a daily basis
- Attend periodic staff meetings with other department heads to discuss company policies and patrons' complaints and to make recommendations to improve service and ensure a more efficient operation.
Housekeeping Executive
Reliance Media Works Ltd
Mumbai
06.2009 - 12.2011
- Make periodic inspections of the cinema premises and equipment to determine if janitorial services are adequate to uphold the cleaning standards of the cinema and ensure that all assets and equipment are kept clean
- Ensuring efficient pest control, providing seat and carpet shampooing services on the premises, and scrutinizing pest control
- Maintaining good vendor relationships to maintain the proper supply of materials whenever required or on an urgent basis
- To ensure adequate supplies from stores, prepare inventories for housekeeping materials stock and keep records for their usage
- Generate daily reports and monthly MIS and CSR reports
- Responsible for the cleaning service in the cinemas, investigating complaints regarding housekeeping service and equipment, and taking corrective action
- Coordination of work activities and events between departments, such as security and operations
- Conducts training for the team to explain policies, work procedures, and the use of equipment for safety purposes.
Facility Supervisor, SERVICES UNDER
ALL, ROOF (I) PVT LTD
Mumbai
09.2007 - 02.2009
- Coordinated with onsite managers, liaison officers, and other outside agencies regarding safety and preventive maintenance
- Planned maintenance activities follow budget limitations, building use needs, and operational requirements
- Prepared monthly and yearly management reports to present key facility statistics
- Successfully managed a hardworking, dedicated, and motivated administration team of 10, managing matters, inducing delegation, and managing complaints
- Giving a daily report of the site to the admin manager and all service office
- Taking the monthly stock inventory of HK materials.
Housekeeping Supervisor
Hotel Royal Garden
Mumbai
10.2006 - 07.2007
- Briefed team on daily responsibilities, ensuring smooth team operations
- I supervised and supported all new personnel to maximize the quality of service and performance
- Ordered housekeeping supplies and guest toiletries.
Jr. Housekeeping Supervisor
Global Middle East Services Boskalis Camp Doha
Doha
03.2006 - 08.2006
- Engage in hard work for the cleaning service
- Scheduling the duties of the staff and giving them training Give the best cleaning service to the flats while also looking after the maintenance service and getting work done
- Taking inventories and ordering the cleaning and consumable items.
Guest House Operator Sr. Caretaker
Radhakrishna Hospitality Services
Mumbai
06.2003 - 01.2006
- worked as a steward at Apollo Hospital in Madhya Pradesh before being transferred to Mumbai TCS Guest House as Senior Care Taker, where I handled guests, teamwork, monthly inventories, and guest house cash sales, as well as reporting to the manager.
Education
12th Passed -
Skills
Office 365 handling Admin Portal
Timeline
Administrative Executive
Bourke Consolidated India Pvt Ltd
11.2019 - Current
Assistant Manager Administrative
Panama Systems Pvt Ltd
02.2019 - 11.2019
Facility Executive, Executive
ISS Facility Services India Pvt.Ltd
08.2016 - 10.2018
Facility Executive
Frisco Facility Management
12.2011 - 09.2015
Housekeeping Executive
Reliance Media Works Ltd
06.2009 - 12.2011
Facility Supervisor, SERVICES UNDER
ALL, ROOF (I) PVT LTD
09.2007 - 02.2009
Housekeeping Supervisor
Hotel Royal Garden
10.2006 - 07.2007
Jr. Housekeeping Supervisor
Global Middle East Services Boskalis Camp Doha
03.2006 - 08.2006
Guest House Operator Sr. Caretaker
Radhakrishna Hospitality Services
06.2003 - 01.2006