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ANANDU KP
Client Communications Manager
PALA,KL
Work Preference
Summary
Dynamic technology professional skilled in PC systems, troubleshooting, and diagnostics, with proven expertise in client communication and project management. Known for driving cross-functional collaboration, delivering innovative solutions, and consistently exceeding performance targets through strategic insight and hands-on execution.
Overview
4
4
Languages
4
4
years of professional experience
Quote
I make the most of all that comes and the least of all that goes.
Sara Teasdale
Work History
Client Communication Manager
Comstream Technologies Pvt. Ltd
03.2025 - Current
- Developed communication strategies, marketing materials, and digital content to strengthen brand consistency and public relations.
- Created visual assets and tailored messaging for diverse audiences, ensuring effective engagement across platforms.
- Trained and mentored junior team members, improving departmental effectiveness and collaboration.
- Designed custom VoIP scripts, documentation, and troubleshooting processes to accelerate issue resolution, and enhance system reliability.
- Developed and implemented internal communication strategies to enhance employee engagement.
- Ensured secure, high-quality VoIP communications by implementing encryption protocols, resolving network bottlenecks, and integrating technologies seamlessly.
- Developed and delivered a structured product stack of training sessions for Unified Communications as a Service (UCAAS) provider clients, enabling effective use of desk phones, soft phones, and web portals.
- Handled Level 2 VoIP escalations by calming frustrated clients, resolving complex technical issues, and restoring customer confidence through clear communication, and effective troubleshooting.
Junior Frontend Developer & Technical Support
Astoria Software Exports Pvt. Ltd
01.2024 - 07.2024
- Partnered with clients to gather requirements, translate them into technical specifications, and design tailored solutions.
- Debugged complex software issues and coordinated deployments, ensuring stable releases, and smooth feature rollouts.
- Collaborated with cross-functional teams to integrate new features and deliver projects under tight deadlines.
- I simplified technical concepts into clear use cases and client-friendly communication, enhancing understanding and proposals.
Tech Support Engineer
Xtend Technologies
07.2022 - 02.2023
- Delivered remote client support, resolving complex software and hardware issues with speed and accuracy.
- Served as escalation point and mentor, guiding junior staff in best practices for troubleshooting.
- Acted as an escalation point and mentor, guiding junior staff, and ensuring best practices in troubleshooting.
- Collaborated with teams to implement solutions that enhanced customer satisfaction and reduced recurring issues.
- Diagnosed and resolved technical issues for diverse customer inquiries, resulting in improved user satisfaction.
Education
Higher Secondary Education - Bio-science
St. Thomas Higher Secondary School Palai
Kottayam, India01-2016
Matriculation Certificate - SCERT
St. Thomas High School Palai
Kottayam, India01-2014
Skills
Client relationship management
Client Engagement Strategies
Communication
Collaboration and Teamwork
Project Coordination
Workflow Optimization
Problem Solving
Digital Resource Management
Technical Expertise
Familiarity with Purpose-built scripting software
Internal communications
Video content production
Crisis management
Familiarity with Purpose-built scripting software
Internal communications
Video content production
Crisis management
Software
MIcrosoft Office Suite
Microsoft WIndows
GNU/Linux
Netsapiens PBX
FreePBX
Hubspot
Zendesk
Salesforce
Slack
Languages
Malayalam
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Beginner (A1)
Interests
PC Software Exploration
PC and Mobile Gaming
Listening to Music
Singing
Driving and Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Communication Manager
Comstream Technologies Pvt. Ltd
03.2025 - Current
Junior Frontend Developer & Technical Support
Astoria Software Exports Pvt. Ltd
01.2024 - 07.2024
Tech Support Engineer
Xtend Technologies
07.2022 - 02.2023
Higher Secondary Education - Bio-science
St. Thomas Higher Secondary School Palai
Matriculation Certificate - SCERT
St. Thomas High School Palai
Self Declaration
I solemnly affirm that all details furnished here are accurate and complete, and I accept responsibility for their authenticity.
-Anandu KP