Work Preference
Summary
Overview
Quote
Work History
Education
Skills
Software
Languages
Interests
Work Availability
Timeline
Self Declaration
SalesManager
ANANDU KP

ANANDU KP

Client Communications Manager
PALA,KL

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCompany CultureWork from home optionCareer advancementFlexible work hours

Summary

Dynamic technology professional skilled in PC systems, troubleshooting, and diagnostics, with proven expertise in client communication and project management. Known for driving cross-functional collaboration, delivering innovative solutions, and consistently exceeding performance targets through strategic insight and hands-on execution.

Overview

4
4
Languages
4
4
years of professional experience

Quote

I make the most of all that comes and the least of all that goes.
Sara Teasdale

Work History

Client Communication Manager

Comstream Technologies Pvt. Ltd
03.2025 - Current
  • Developed communication strategies, marketing materials, and digital content to strengthen brand consistency and public relations.
  • Created visual assets and tailored messaging for diverse audiences, ensuring effective engagement across platforms.
  • Trained and mentored junior team members, improving departmental effectiveness and collaboration.
  • Designed custom VoIP scripts, documentation, and troubleshooting processes to accelerate issue resolution, and enhance system reliability.
  • Developed and implemented internal communication strategies to enhance employee engagement.
  • Ensured secure, high-quality VoIP communications by implementing encryption protocols, resolving network bottlenecks, and integrating technologies seamlessly.
  • Developed and delivered a structured product stack of training sessions for Unified Communications as a Service (UCAAS) provider clients, enabling effective use of desk phones, soft phones, and web portals.
  • Handled Level 2 VoIP escalations by calming frustrated clients, resolving complex technical issues, and restoring customer confidence through clear communication, and effective troubleshooting.

Junior Frontend Developer & Technical Support

Astoria Software Exports Pvt. Ltd
01.2024 - 07.2024
  • Partnered with clients to gather requirements, translate them into technical specifications, and design tailored solutions.
  • Debugged complex software issues and coordinated deployments, ensuring stable releases, and smooth feature rollouts.
  • Collaborated with cross-functional teams to integrate new features and deliver projects under tight deadlines.
  • I simplified technical concepts into clear use cases and client-friendly communication, enhancing understanding and proposals.

Tech Support Engineer

Xtend Technologies
07.2022 - 02.2023
  • Delivered remote client support, resolving complex software and hardware issues with speed and accuracy.
  • Served as escalation point and mentor, guiding junior staff in best practices for troubleshooting.
  • Acted as an escalation point and mentor, guiding junior staff, and ensuring best practices in troubleshooting.
  • Collaborated with teams to implement solutions that enhanced customer satisfaction and reduced recurring issues.
  • Diagnosed and resolved technical issues for diverse customer inquiries, resulting in improved user satisfaction.

Education

Higher Secondary Education - Bio-science

St. Thomas Higher Secondary School Palai
Kottayam, India
01-2016

Matriculation Certificate - SCERT

St. Thomas High School Palai
Kottayam, India
01-2014

Skills

Client relationship management

Client Engagement Strategies

Communication

Collaboration and Teamwork

Project Coordination

Workflow Optimization

Problem Solving

Digital Resource Management

Technical Expertise

Familiarity with Purpose-built scripting software

Internal communications

Video content production

Crisis management

Familiarity with Purpose-built scripting software

Internal communications

Video content production

Crisis management

Software

Google Suite

MIcrosoft Office Suite

Microsoft WIndows

GNU/Linux

Netsapiens PBX

FreePBX

Hubspot

Zendesk

Salesforce

Slack

Languages

Malayalam
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Beginner (A1)

Interests

PC Software Exploration

PC and Mobile Gaming

Listening to Music

Singing

Driving and Travel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Client Communication Manager

Comstream Technologies Pvt. Ltd
03.2025 - Current

Junior Frontend Developer & Technical Support

Astoria Software Exports Pvt. Ltd
01.2024 - 07.2024

Tech Support Engineer

Xtend Technologies
07.2022 - 02.2023

Higher Secondary Education - Bio-science

St. Thomas Higher Secondary School Palai

Matriculation Certificate - SCERT

St. Thomas High School Palai

Self Declaration

I solemnly affirm that all details furnished here are accurate and complete, and I accept responsibility for their authenticity.

-Anandu KP

ANANDU KPClient Communications Manager