Harsha E T
Bangalore
Summary
Dynamic Senior Consultant with extensive experience at Northern Operating Services, excelling in client onboarding and project management. Proven track record in ISO 20022 migration and data reconciliation, enhancing operational efficiency. Strong leadership and effective communication skills foster high-performing teams, ensuring compliance and client satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Senior consultant –Global Client onboarding -Business process management (Investment manager communication and Technology)
Northern Operating Services Pvt. Ltd
Bangalore
04.2022 - Current
- Managed end-to-end client onboarding and implementation of SWIFT, GFF, and FTP transmissions.
- Executed project milestones from RMA establishment to successful production go-live.
- Coordinated with external Investment Managers and internal teams for timely operational readiness.
- Supported ISO 20022 migration by ensuring compliance through collaboration with clients and teams.
- Established secure FTP and SFTP transfers for automated reconciliation data exchange.
- Resolved detailed reporting inquiries for Investment Managers with high accuracy and satisfaction.
- Provisioned system access and trained users on Northern Trust applications efficiently.
- Handled over 30 file transmissions daily while supporting onboarding for 35+ clients.
Team Leader Officer –Global client onboarding (Coding, Client Implementation and CDAT)
Northern Operating Services Pvt. Ltd
Bangalore
04.2016 - 01.2022
- Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
- Handling 3 different teams which consist of 16 partners reporting to me, ensuring to have daily 1x1 meeting, mentoring, involving in career development plan for everyone under my directs.
- Preparing daily workloads for staff & co-coordinating the daily allocation of work.
- Working with the Front Office and Middle Office Team to provide excellent service delivery to Clients.
- Mentoring and Training up juniors, new and Tenured Staff.
- Involve in the recruitment of new staff/Internal Promotions.
- Ensure all the findings within the SLA are been completed the same day.
- Update MIS and all other Management reports on a daily, weekly or monthly basis depending on requirements.
- Involve with Compliance and Risk meetings to ensure the KYC procedure met for WM Clients.
Coding Analyst & Senior Analyst Coding, Documentation & Maintenance
Northern Trust
Bangalore
11.2010 - 03.2015
- Conducted QA reviews on over 700 wealth management accounts with net worth around $50 million.
- Managed compliance activities by resolving queries related to process documentation and coding.
- Prepared monthly productivity reports for senior management review, ensuring accuracy.
- Handled audits conducted by internal auditors to maintain compliance standards.
- Trained new hires while maintaining accuracy and timeliness in daily reporting of associates.
- Processed account openings for PFS world according to KYC standards set by compliance.
- Performed regular checks to secure required documentation for account management.
- Maintained risk management and compliance programs for assigned group, delivering expert advice.
Education
MBA - Planning and Entrepreneurship, Marketing & Finance
The Indian Institute of Planning and Management
Bangalore01.2010
Skills
- Client onboarding
- Project management
- Data reconciliation
- ISO 20022 migration
- SWIFT messaging
- Compliance procedures
- Business process improvement
- Client relationship management
- Employee supervision
- Stakeholder engagement
- Effective communication
- Problem solving
- Teamwork mindset
- Strong leadership skills
- Risk management
Accomplishments
- Epiplex Project/E-learning modules: As a team leader, I created training modules with the help of SMEs in order to place training modules on the NTU platform. This project involves different stages, such as capturing the task, developing and editing activities, and adding voiceovers to the modules created
- Enlighten application: Currently working on the Enlighten application building for my three processes under me to improve the productivity, efficiency, and utilization for the team. My role is to do VAA sessions with team members to identify the workaround time taken for each activity and identify the opportunity time within the process
- Migration: I have been part of five migrations, and I have played an integral part in planning the resources and training, developing the process documents like BPTRM, DPAD, and SLD for the new teams
Personal Information
- Date of Birth: 12/08/87
- Gender: Male
Disclaimer
I hereby declare that all the mentioned above are true to the best of my knowledge and belief.
Timeline
Senior consultant –Global Client onboarding -Business process management (Investment manager communication and Technology)
Northern Operating Services Pvt. Ltd
04.2022 - Current
Team Leader Officer –Global client onboarding (Coding, Client Implementation and CDAT)
Northern Operating Services Pvt. Ltd
04.2016 - 01.2022
Coding Analyst & Senior Analyst Coding, Documentation & Maintenance
Northern Trust
11.2010 - 03.2015
MBA - Planning and Entrepreneurship, Marketing & Finance
The Indian Institute of Planning and Management