Doyeeta Ghatak

• Orchestrate end to end client onboarding for Financial Institutions Group (FIG) sector for France region within the timelines by adhering to agreed quality, TAT and SLA
• Main POC in Bangalore for FIG sector to provide support to relationship managers and sales desk for onboarding key financial institutions
• Effectively manage stakeholder relations by identifying onboarding needs and ensuring successful completions
• Regularly liaise with various departments involved in client onboarding to discuss/track the status of the on-boarding process and provide solutions to any issues to onboarding
• Engaging and collaborating across teams to ensure smooth onboarding:

Credits- Ensure to get credit limits set up based on the products and credit risk rating of clients.

KYC- Obtain KYC documentation from clients, RM approvals, and discount screening hits if any to ensure all KYC requirements are in place.

Regulatory- Obtain and share Regulatory documents to align with Regulatory Adherence and Reconciliation across all pre and post trade break.

Legal- Facilitate negotiation of the legal contract such as ISDA, GMRA, CDEA.

Entity Maintenance and Account set up- Providing relevant data and information to ensure accuracy in the account set up.

SSI- Coordinating with SSI team and client to set up their account details to ensure smooth settlements post trading activities

• Performance management of FIG team with responsibilities in governance, training, and development, mentoring along with active involvement in managing escalations by ensuring issues are resolved / remediations are completed for making clients trade-ready to avoid business impacts
• Providing input and analysis to the transformation team on automation projects and system enhancements
• Knowledge of KYC topics like AML concerns, sanctions, organization structure and mastergroups, risk parameters etc
• Knowledge on Banking and Markets Products like FX, SPOT, FORWARD, SWAPS, CASH EQUITY, Derivative products, Interest Rates, etc

• Managing requests for on-boarding Institutional and Corporate clients to Global Banking Markets in a timely and accurate manner contributing towards a positive client experience of the end to end on boarding
• Articulate concise and precise case summary to onshore Client Managers on timely manner
• Manage and articulate potential issues in relation to KYC & credit due-diligence, client classification, legal capacity checks, client documentation negotiation and data management requests involving various systems
• Liaise with downstream and onshore client managers to obtained required information to complete onboardings

• Training and performance management of new joiners
• Provide buddy support and share best practices to improve efficiency in performance of France check processing team
• Manage team as OIC in absence of the Assistant Manager
• Monitor queues and ensure nil SLA miss, nil operational loss and nil Global Standards breach
• Perform stakeholder management through regular communication, handling of escalations, and ensuring process BAU
• Quality check and audit of two critical queues in order to ensure 100% service quality and nil customer impacts
• Verify authenticity of checks, particularly concentrating on signature verification and authorization, before sending them back to the payments team in France business area for validation or rejection to prevent fraud
• Use multiple applications to cancel rejected checks and transfer the amount of an unclear check from customer account to HSBC treasury so as to stop fraudulent activity

• Conduct regular client interactions to edit/ rewrite application essays, recommendation letters and other written work, as part of consultancy services, for application process of the clients for studies abroad
• Research university websites to obtain information, guidelines and instructions for written work required for applications
• Language Reviewer for a project undertaken by a division of the same company

• Write and develop content based on the data collected from online research, on multiple topics including travel, hotels, culture, sports, airlines, history, geography, economy and other aspects related to cities and countries
• Develop content corresponding to various types of maps for the website
• Participate in team initiatives to explore new ideas and styles for developing content to improve and contribute to the market value of the website mentioned above