Stuthi Veronica Nedunuri
Hyderabad
Summary
Dynamic Senior Fraud Specialist with a proven track record at Synchrony Financial, excelling in fraud analysis and transaction investigation. Expert in developing fraud prevention strategies while enhancing customer engagement. Adept at collaborating with teams to resolve complex issues, ensuring security and trust in financial transactions.
Astute Senior Fraud Specialist known for high productivity and efficiency in task completion. Possess specialized skills in data analysis, fraud detection methodologies, and regulatory compliance. Excel in critical thinking, problem-solving, and communication, ensuring success in identifying and mitigating fraudulent activities.
Overview
5
5
years of professional experience
Work History
Senior Fraud Specialist
Synchrony financial
Hyderabad
04.2023 - Current
- Analyzed fraud patterns using internal databases and industry reports.
- Investigated suspicious transactions and provided detailed reports for review.
- Collaborated with cross-functional teams to enhance fraud prevention strategies.
- Monitored account activity to identify potential fraudulent behavior proactively.
- Educated clients on security measures to prevent identity theft and fraud.
- Provided guidance and advice on best practices for identifying and preventing future incidents of fraud.
- Created detailed reports outlining specific actions taken during investigations into fraudulent activity.
Customer Service Representative
Tech Mahindra
Hyderabad
06.2021 - 09.2022
- Assisted customers with inquiries and product support via various communication channels.
- Resolved technical issues by analyzing customer problems and providing effective solutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Documented customer interactions in the CRM system for future reference and analysis.
- Educated customers on product features, troubleshooting techniques, and usage guidelines.
- Handled escalated complaints with professionalism, ensuring timely resolution of concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Sri Chaitanya Junior College
St Joseph’s High School
BBA -
North East Frontier Technical University
Skills
- Fraud analysis
- Transaction investigation
- Data reporting
- Fraud prevention strategies
- Customer engagement
- Problem resolution
- Team collaboration
- Fraud detection
Languages
English, Telugu
First Language
Timeline
Senior Fraud Specialist
Synchrony financial
04.2023 - Current
Customer Service Representative
Tech Mahindra
06.2021 - 09.2022
Sri Chaitanya Junior College
St Joseph’s High School
BBA -
North East Frontier Technical University