Sufiya Fathima
Fraud Specialist 2
Bengaluru,Karnataka
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented Management professional committed to business results. Dedicated team player skilled at mediation and conflict resolution .
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Fraud Specialist
JP Morgan Chase & Co
Bengaluru, Karnataka
10.2018 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Worked in people’s pillar to reduce attrition and maintained employer centric environment
- Co-ordinated Townhall’s , Excellence awards , Senior leadership visits and floor events while a people’s coordinator
- As a part of centralised controls team worked to mitigate risks on a daily basis through processing Share-points and submitting revised claims and correctives .
- Worked on high risk accounts and transactions to mitigate risks.
Customer Service Specialist
Mphasis
Bengaluru, Karnataka
05.2017 - 09.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
2nd PUC - PCMB
04.2014 - 04.2017
High School - High School
04.2011 - 04.2014
Skills
Fraud detection
Procedure review
Effective communication
Multitasking Abilities
Planning and Coordination
Teamwork and Collaboration
Problem-Solving
Good Telephone Etiquette
Cultural Awareness
Excellent Communication
Types of fraud
Self-Motivated
Dispute Resolution
Critical Thinking
Attention to Detail
Training and Development
Relationship building and management
Decision-Making
Quality assurance
Microsoft Office Suite
Project Management
Operations analysis
Internal Audits
Strategic planning
Root Cause Analysis
Loss Prevention Programs
Claims Management
Risk mitigation
Accomplishments
- Service Excellence awards
- Culture carrier award
- DC champion
- MBR recognitions
- People’s pillar recognitions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Fraud Specialist - JP Morgan Chase & Co
10.2018 - Current
Customer Service Specialist - Mphasis
05.2017 - 09.2018
Brindavan Independent Pu College - 2nd PUC, PCMB
04.2014 - 04.2017
St Marys Girls High School - High School, High School
04.2011 - 04.2014