Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sushmita  Biswas

Sushmita Biswas

Senior Frauds Analyst
Delhi

Summary

Motivated Fraud Analyst touting [1] years of expertise investigating suspicious activity for [American Express] company and 5 years of experience in whole.

Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Executive Assistant] position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Senior Fraud Specialist

American Express
Gurugram
07.2022 - Current
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Worked with third-party vendors to access and analyze data and systems.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Implemented internal controls to maintain integrity and accuracy of financial records.

Customer Care Representative

Admiral Solutions
Gurugram
11.2018 - 06.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered prompt service to prioritize customer needs.

Senior Associate

Personiv
Gurugram
03.2018 - 10.2018
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Served as liaison, facilitating communication between management and associates.
  • Served as keyholder, overseeing business opening and closing operations.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Education

Bachelor of Science - Textile And Apparel

Lady Irwin College
Delhi, India
06.2011 - 05.2015

High School Diploma -

Arwachin Bharti Bhawan
Delhi, India
04.2010 - 05.2011

Post Graduate Diploma - Aviation Management

Frankfinn
Delhi, India
11.2017 - 02.2018

Skills

Fraud detection

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Interests

Plantation

Travelling

Timeline

Senior Fraud Specialist

American Express
07.2022 - Current

Customer Care Representative

Admiral Solutions
11.2018 - 06.2022

Senior Associate

Personiv
03.2018 - 10.2018

Post Graduate Diploma - Aviation Management

Frankfinn
11.2017 - 02.2018

Bachelor of Science - Textile And Apparel

Lady Irwin College
06.2011 - 05.2015

High School Diploma -

Arwachin Bharti Bhawan
04.2010 - 05.2011
Sushmita BiswasSenior Frauds Analyst