Dynamic Implementation Specialist with over 9 years of diverse experience in technical support, customer service, and account management. Proficient in leveraging advanced programming skills, particularly in XML, to deliver tailored solutions that enhance client satisfaction and operational efficiency. Demonstrated expertise in Salesforce and automated posting solutions. Ready to contribute to a progressive team focused on innovation and growth.
Hi, I’m
Stuti Budhiraja
Summary
Overview
10
years of professional experience
Work History
CareerBuilder
Implementation Specialist
03.2022 - Current
Job overview
- Troubleshot and closed issues through Salesforce.
- Map client sites to facilitate job postings using partial filters.
- Ensure client requirements are effectively implemented on the portal.
- Work on Automated Posting Solutions to streamline job posting processes.
- Extract and edit XML and XSL files based on client requests.
- Collaborate with cross-functional teams to ensure seamless integration of job postings on client websites.
- Monitor and troubleshoot issues with automated posting solutions to maintain accuracy and efficiency.
- Conduct quality assurance checks to ensure the integrity of XML and XSL files after modifications.
- Provide training and support to clients on using the portal effectively for job postings.
- Generate reports and analytics to track the performance and effectiveness of job postings.
- Stay updated on the latest technologies and tools for automated posting solutions to improve processes.
- Maintain detailed documentation of processes, changes, and resolutions for future reference.
Encore Capital Group
Account Manager
03.2018 - 10.2021
Job overview
- Certified in compliance with FDCPA and CBFP.
- Adhered to BBB guidelines, industry best practices, and state laws governing collection companies.
- Utilized the Open Call Model to establish effective connections with customers.
- Provided tailored solutions to customers facing challenges with unpaid debts.
- Assisted consumers in achieving financial freedom through customized repayment plans based on individual needs.
- Maintained and updated account databases, including action codes, warning codes, and comprehensive documentation.
Convergys Pvt Ltd
Technical Support Associate
01.2016 - 10.2017
Job overview
- Worked as a consumer support specialist.
- Managed account-related financial inquiries.
- Resolved customer technical issues efficiently.
- Facilitated troubleshooting and resolution of routers and internet connection issues.
- Managed and troubleshooted phone system issues efficiently.
Concentrix
CRM Operations- Practitioner
09.2014 - 11.2015
Job overview
- Advised customers while working with Amazon support team.
- Oversaw all aspects related to handling return and refund requests.
- Managed consumer queries regarding their Amazon accounts.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Education
Raj Kumar Goel Institute of Technology For WomenGhaziabad
B.Tech from Information Technology
04-2014
University Overview
Asha Modern SchoolSaharanpur
High School Diploma
04-2010
University Overview
Skills
- HTML
- Cascading Style Sheets (CSS)
- MySQL
- XML
- XSL
- Technical Support
- Customer service
- Salesforce
- Reporting and documentation
- Issue resolution
- Requirements gathering
- Quality assurance
- Technical troubleshooting
- Client consultations
Languages
Languages
- English
- Hindi
- Punjabi
Timeline
Implementation Specialist
CareerBuilder
03.2022 - Current
Account Manager
Encore Capital Group
03.2018 - 10.2021
Technical Support Associate
Convergys Pvt Ltd
01.2016 - 10.2017
CRM Operations- Practitioner
Concentrix
09.2014 - 11.2015
Raj Kumar Goel Institute of Technology For Women
B.Tech from Information Technology
Asha Modern School
High School Diploma
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