STUTI MANU
Summary
Highly skilled technical support engineer with 2 years of experience providing comprehensive support for the Winshuttle product suite, including Automate, Evolve, and Studio. Possesses in-depth knowledge of data integration, automation techniques, and workflow design principles specific to these Winshuttle products. Proven ability to troubleshoot complex technical issues, collaborate effectively with users, and ensure successful implementations
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Engineer
Precisely
2022.01 - Current
- In-depth knowledge of Automate Winshuttle products, including functionality, configuration, troubleshooting, and best practices.
- Proficiency in supporting Winshuttle Evolve, Studio and Studio Manager including understanding its architecture, deployment, and configuration options.
- Expertise in data mapping, transformation, and automation techniques used within Winshuttle Automate.
- Proficiency in Microsoft Excel (formulas, macros, VBA scripting) for data manipulation tasks relevant to Winshuttle.
- Ability to diagnose and resolve complex technical issues related to Winshuttle products.
- Ability to troubleshoot issues related to data management, workflow automation, and application integration within the Winshuttle Evolve platform.
- Handling escalated support tickets and coordinating with internal teams, including development and QA, to expedite the resolution of critical issues and ensure customer satisfaction.
Education
B.Tech - Computer Science And Engineering
Amity University
Lucknow, India06.2022
Skills
- Automate Studio
- Automate Evolve
- EnterWorks
- SAP MM
- SQL
- AWS
- JavaScript
- Remote Support
Certification
- AWS Certified Cloud Practitioner
Achievement
Stellar Performer - Precisely - January 2024
Spot Award - Precisely - June 2023
Timeline
Support Engineer
Precisely
2022.01 - Current
B.Tech - Computer Science And Engineering
Amity University