Stuti Pathak
UX Designer
Noida
Summary
Hello I’m Stuti - a passionate and eager UX Designer with 3 years of experience, based out of Noida, India. My key skills include User Research & Analysis, Wireframing & Prototyping, Interaction Design, Usability Testing, User Interface Design, Customer Journey Mapping, UX and CX Design, Collaborative Problem Solving
Currently pursuing MDes in UX with specialisation in AI from O.P Jindal University
Overview
6
6
years of professional experience
1
1
Certification
Work History
UX Designer
EXL
6 2021 - Current
- Chatbot Interface Design:Designed and optimized conversational interfaces for chatbots to improve user engagement and customer support efficiency. Conducted user testing and gathered feedback to enhance the flow and usability of chatbot interactions. Collaborated with developers to ensure seamless integration of chatbot solutions across digital platforms.
- Customer Experience (CX) & Customer Journey Design:Mapped out end-to-end customer journeys to identify pain points and opportunities for enhancing overall user experience. Led the redesign of customer touchpoints to improve engagement, satisfaction, and retention across digital channels. Developed personas and user scenarios to align design solutions with customer needs and business objectives.
- Digital Adoption Platforms (Whatfix): Implemented and customized digital adoption solutions using Whatfix to improve user onboarding and product adoption. Created step-by-step guides, tooltips, and in-app walkthroughs to reduce learning curves and support seamless digital adoption. Analyzed user behavior and engagement metrics to continuously improve in-app guidance and training content.
- User Research & Client Requirement Gathering: Conducted comprehensive user research through interviews, surveys, and usability testing to gather insights for design decisions. Collaborated with clients to gather requirements, translate business needs into design specifications, and align on project objectives. Synthesized research data to inform design strategies that resonate with end-users while meeting client expectations.
- Client Interactions & Solutioning: Facilitated workshops and meetings with clients to understand their goals, present design solutions, and address feedback. Provided tailored UX/UI solutions for clients, ensuring the alignment of design deliverables with their brand and customer experience strategies. Developed prototypes and design concepts, iterating based on client feedback to deliver optimal solutions.
- UI/UX Design: Designed intuitive and visually appealing UI/UX for web and mobile platforms, focusing on usability and accessibility. Created wireframes, prototypes, and high-fidelity designs to communicate design concepts and ensure smooth development handoffs. Collaborated with cross-functional teams, including developers and product managers, to ensure design feasibility and functionality.
Design Associate : Contract
Headsup Corporation
02.2021 - 04.2021
UI/UX Designer : Internship
Resumod
10.2020 - 01.2021
UI/UX Designer : Internship
Leena AI
01.2019 - 05.2019
Education
Master of Design - UX
O.P Jindal University
04.2001 -
Bachelor of Arts - Communication Design
Pearl Academy, New Delhi (Notthigham Trent University)
New Delhi, India 04.2001 -
Skills
User Research
User Persona
Information Architecture
Visual Design
Wireframing and Prototype Design
Usability and Accessibility
UX Design
UI Design
Design thinking
Journey Mapping
Adobe Creative Suite
Problem-Solving
Adobe Creative Cloud
Figma
Enhancing Customer Experience
Customer Experience Design
JustInMind
Profileinfo
stuti.pathak98@gmail.com, https://www.behance.net/stutipathak1
Languages
English
Hindi
Certification
IIT Delhi - Design Thinking
Travelling and Photography
In my free time - I love to Travel and capture those moments through my lenses
Timeline
IIT Delhi - Design Thinking
09-2023
Design Associate : Contract
Headsup Corporation
02.2021 - 04.2021
UI/UX Designer : Internship
Resumod
10.2020 - 01.2021
UI/UX Designer : Internship
Leena AI
01.2019 - 05.2019
Master of Design - UX
O.P Jindal University
04.2001 -
Bachelor of Arts - Communication Design
Pearl Academy, New Delhi (Notthigham Trent University)
04.2001 -
UX Designer
EXL
6 2021 - Current
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