Subarna Laha

Project 1: Accenture myIntegrated Solution Platform (MyISP) (Nov'22- Sep'24)

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Collaborated with stakeholders to identify business needs and data sources.
• Generated standard and custom reports to provide insights into business performance.

Project 2: Accenture Data Product (HR) (Oct'24- Current)

● Analyzing HR processes to identify inefficiencies and propose solutions for optimization.

● Spearheaded by integrating real-time data analytics using Big-Query that improved the accuracy of financial reporting, leading to a 25% improvement in reporting efficiency.

● Collaborating with Dev team and HR stakeholders to optimize the attrition and other HR related forecasting models, which contributed to a 20% increase in forecast accuracy.

● Conducted gap analysis and streamlined business processes across the HR Domain, achieving a 15% reduction in operational costs over a 12-month period.

● Worked with cross-functional teams to design and launch a new automation system, improving lead conversion rates by 30% within the first six months.

● Monitoring project progress and providing regular updates to project stakeholders.

Project: Manulife DealGen

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedure
• Analyzed and documented business requirements for a key customer engagement platform, resulting in a 40% increase in customer satisfaction
• Identified inefficiencies in the existing system and proposed a new consolidation strategy, which reduced vendor management costs by 22%
• Led process redesign initiatives in the finance department, reducing manual processing time by 50% and improving the accuracy of financial data
• Implemented a customer retention program that resulted in a 15% increase in retention rates over a 12-month period
• Worked with senior leadership to develop KPI dashboards, contributing to a 30% increase in operational efficiency through improved decision-making
• Managed end-to-end delivery of a data migration project, completing it 5% under budget and on time
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.

Project 1: Client- Visa (July 2014 to Dec 2015)

• Gathering requirements from SME mainly in Credit card domain to develop BRD and FRD documents properly
• Developed business plans, determine Key Performance Indicators (KPI), and coordinate the measurement result
• Supported the analysis and optimization of batch processes, improving productivity by 20%
• Assisted in the redesign of an e-payment platform that improved user experience, leading to a 25% increase in the use within six months
• Gathered requirements for software upgrades that reduced processing time by 10%, improving overall productivity

Project 2: Client- Merchant-e Solutions Inc (Jan 2016 to Jan 2017)

• Responsible Project management and cross-functional team coordination
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments
• Self-motivated, with a strong sense of personal responsibility.
• Validate resource requirements and develop cost estimate models
• Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports
• Prepare go to market strategy reports by collecting, analyzing, and summarizing information and trends
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.

• Responsible for extracting car number from car image and enlarge the respective car number with cursor movement using ASP.NET, C
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%