Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
Timeline
Generic

Subarna Laha

Kolkata

Summary

Enthusiastic Senior Business Analyst with exceptional teamwork, leadership, and communication skills. Over 7+ years of experience working on large-scale projects and handling daily operational requests. Exceptional technical understanding is required to meet project deadlines.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business & Integration Arch Senior Analyst

Accenture
Kolkata
11.2022 - Current

Project 1: Accenture myIntegrated Solution Platform (MyISP)

(Oct 2024 - Current)

  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Nurtured strong working relationships with clients, ensuring their needs were met, while exceeding expectations on deliverables.
  • Optimized project management, resulting in timely deliverables, and improved client satisfaction rates.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated standard and custom reports to provide insights into business performance.

Project 2: Accenture Data Product (HR) (Nov '22 - Sep '24)

  • Analyzing HR processes to identify inefficiencies and propose solutions for optimization.
  • Spearheaded by integrating real-time data analytics using BigQuery, which improved the accuracy of financial reporting, leading to a 25% improvement in reporting efficiency.
  • Collaborating with the Dev team and HR stakeholders to optimize the attrition and other HR-related forecasting models, which contributed to a 20% increase in forecast accuracy.
  • Conducted gap analysis and streamlined business processes across the HR domain, achieving a 15% reduction in operational costs over a 12-month period.
  • Worked with cross-functional teams to design and launch a new automation system, improving lead conversion rates by 30% within the first six months.
  • Monitoring project progress and providing regular updates to project stakeholders.

Business Analyst | Scrum Master

Cognizant Technology Solutions
04.2021 - 10.2022

Project: Manulife DealGen

  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedure
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Analyzed and documented business requirements for a key customer engagement platform, resulting in a 40% increase in customer satisfaction
  • Identified inefficiencies in the existing system and proposed a new consolidation strategy, which reduced vendor management costs by 22%
  • Worked with senior leadership to develop KPI dashboards, contributing to a 30% increase in operational efficiency through improved decision-making
  • Managed end-to-end delivery of a data migration project, completing it 5% under budget and on time


Business Analyst & Quality Assurance Engineer

RS Software India Pvt. Ltd
07.2014 - 01.2017

Project 1: Client - Visa (July 2014 to Dec. 2015)

  • Gathering requirements from SMEs, mainly in the credit card domain, to develop BRD and FRD documents properly.
  • Developed business plans, determined Key Performance Indicators (KPIs), and coordinated the measurement results.
  • Supported the analysis and optimization of batch processes, improving productivity by 20%.
  • Assisted in the redesign of an e-payment platform that improved user experience, leading to a 25% increase in usage within six months.
  • Gathered requirements for software upgrades that reduced processing time by 10%, improving overall productivity.

Project 2: Client-Merchant-e Solutions Inc (Jan 2016 to Jan 2017)

  • Responsible project management and cross-functional team coordination.
  • Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments.
  • Validate resource requirements, and develop cost estimate models.
  • Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Prepare go-to-market strategy reports by collecting, analyzing, and summarizing information and trends.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Trainee Software Engineer

Appsolve Technologies Pvt. Ltd
07.2013 - 10.2013
  • Responsible for extracting car number from car image and enlarge the respective car number with cursor movement using ASP.NET, C
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%

Education

Mater of Technology (M.Tech) - CSE

Institute Of Engineering & Management
Salt Lake, Kolkata
06-2012

Bachelor of Technology - Information Technology

West Bengal Board of Technology
West Bengal
06-2010

Skills

  • Data analysis
  • Project management
  • Business process optimization
  • Automation strategies
  • Stakeholder collaboration
  • Report generation
  • Project Management Tool: Jira, Azure DevOps, TFS
  • Data Visualization: Figma, Power BI Proficiency
  • Agile-Scrum, and Waterfall methodologies
  • SQL, MS Excel

Certification

  • C Programming Language, 08/01/08, NIIT, 09CA00B500212
  • JAVA Programming Language, 06/01/09, Sun Microsystems, 10CFZZZZZ0354
  • ASP.NET, C#, 08/01/12

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Accomplishments

  • Applaud for client value creation, 04/01/23, Accenture
  • Exemplify client centricity award, 04/01/24, Accenture

Timeline

Business & Integration Arch Senior Analyst

Accenture
11.2022 - Current

Business Analyst | Scrum Master

Cognizant Technology Solutions
04.2021 - 10.2022

Business Analyst & Quality Assurance Engineer

RS Software India Pvt. Ltd
07.2014 - 01.2017

Trainee Software Engineer

Appsolve Technologies Pvt. Ltd
07.2013 - 10.2013

Mater of Technology (M.Tech) - CSE

Institute Of Engineering & Management

Bachelor of Technology - Information Technology

West Bengal Board of Technology
Subarna Laha