S. SUBASH
Coimbatore
Summary
ITIL certified professional looking out for opportunities in the most challenging position with an organization that provides ample opportunities to learn and to contribute to IT environment
Experienced with configuring and maintaining Citrix environments to ensure optimal performance. Utilizes advanced troubleshooting skills to resolve complex technical issues and enhance user experience. Track record of managing system upgrades and migrations, ensuring minimal downtime and seamless transitions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Citrix Administrator Support
- Installed, configured, tested and maintained operating systems.
- Application software, and system management tools.
- Strong understanding of Windows operating systems and ability to troubleshoot common issues
- Identification and decommissioning of inactive virtual desktops.
- CPU right-sizing based on VMware usage analytics.
- Identification and decommissioning of inactive virtual desktops.
- Hands-on experience Windows 10/11, Windows Server 2016/2019/2022..
- Perform VDI image creation, patching, and updates for Windows and Linux environments
- Monitored systems in operation and quickly troubleshot errors.
- Provided Level 1/2 support for Citrix VDI and Linux-related issues
Remote Desktop Services (RDS)
- Experience in PC troubleshooting and has technical support experience in Windows environment.
- Troubleshooting browser issues, VPN clients, Internet issues (Wired & Wireless), Outlook issues, other OS related troubleshooting
- Experience in troubleshooting Bit locker issues.
- Configuring and troubleshooting of Desktop/Laptops for L1, L2.
- Configuring Printer, shared drive mapping.
- Installing software on the client systems.
- Installing and configuring hardware peripherals.
- Proficiency in Windows Operating Systems
- Software installation, configuration, and troubleshooting for end users.
- Experience in resolving application problems and network problems and mail configurations through remote desktop sharing.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Providing technical support, including identifying problem incidents with their subsequent resolutions
- Creating Profiles to users for customizing desktop settings.
- Good probing skills to quickly get to the root of their problem.
Microsoft Azure Admin
- Analyzing Deploying and Configuring Virtual Networks.
- Monitor Resources using Log Analytics
- Deploying VMs into Virtual Networks.
- Backing up VMs and potentially providing Fail-over Recovery.
- Backing up Data and making it efficient to restore when needed
- Deploy & Configure Update Management solution.
- Knowledge on NSG's & Azure Routes.
- Knowledge on PowerShell Scripting.
- Deploying and Configuring Virtual Networks.
MDM Intune
- Monitoring and troubleshooting device and app issues, as well as reporting on device and app status and compliance.
- Enrolling and unenrolling devices, and performing remote actions such as wipe, lock, or reset.
- Autopilot device enrolment for all new devices and enable automated workflow for end-to-end configurations.
- Managing app catalogues, licenses, updates, and assignments.
- Integrating Intune with other Microsoft services, such as Azure Active Directory, and Microsoft Endpoint Manager.
- Keeping up to date with the latest features and best practices of Intune and mobile device management.
- Intune patch management process
- Strong knowledge of Windows 10, iOS, Android, and macOS devices.
- Proficiency in PowerShell scripting and Azure portal administration.
- Familiarity with Microsoft 365 security and compliance tools and policies.
- Excellent communication and problem-solving skills.
- Providing technical support and guidance to end users and resolving any issues or requests related to Intune and mobile device management.
- Evaluating and testing new features and updates of Intune and recommending best practices and improvements for mobile device and app management.
- Maintaining documentation and records of Intune configurations, policies, and procedures.
Technical Lead
Cognizant Technology Solutions India
04.2022 - Current
- Ensures the Incident and availability SLA are calculated correctly for the governing report
- Providing the weekly and monthly report about the line of business status to the leadership and management stakeholders
- Handling the Line of business escalations and ensures they are addressed asap
- Having a weekly connect with Customer to get feedback about the Line of Business and the challenges customer faced.
- End to End ownership of all LOB SLA including full visibility and tracking of SLA.
- Timely escalation on all Major Incidents and Drive them effectively.
- Handle Outages and critical changes with appropriate process compliance
- Ensure zero escalations on processes noncompliance.
- Response to customer escalations within 1 hour
- Work with PM team for an effective problem Mgmt.
- Ensure all Major Incident tickets are audited to ensure process is followed.
- All processes should be documented reviewed and signed off with Manager and Customer
- Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
RND Softech Private Limited, Coimbatore
Coimbatore
01.2021 - 01.2022
- Experience as a in Rotech project Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding. Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Education
Bachelor of Mechatronics Engineering - Mechatronics Engineering
Paavai Engineering College
01.2019
Higher Secondary Course - undefined
Kongunadu Matriculation Higher Secondary School
Namakkal, Tamilnadu01.2015
Secondary School Leaving Course - undefined
Kongunadu Matriculation Higher Secondary School
Namakkal, Tamilnadu01.2013
Skills
- Services now
- Citrix workspace
- Bomgar remote Support
- Microsoft Azure Active Directory
- Remote Desktop Protocol (RDP)
- Microsoft office
- O365 Admin center
- Azure admin portal
- Intune Admin portal
- Dynatrace, SolarWinds
- Datto, Duo Mobile
- TeamViewer
- Google admin portal
- Network troubleshooting
- Windows server administration
- Load balancing techniques
- Storage area network management
- Remote Access solutions
- Customer support and communication
- Citrix provisioning services
- Citrix workspace environment
- System performance monitoring
- Remote support
- Software installation
- Hardware troubleshooting
- Network administration
- Mobile device management
Certification
- ITIL 4 Foundation
- Microsoft Azure Admin
PERSONAL DETAILS
Languages Known - English, Tamil and Kannada
Disclaimer
I, Subash do hereby confirm that the information given above is true to the best of my knowledge.
PERSONAL DETAILS
- Name - Subash.S
- Father’s Name - N.Sampath
- Date of Birth - 1997-09-07
- Nationality - Indian
Timeline
Technical Lead
Cognizant Technology Solutions India
04.2022 - Current
RND Softech Private Limited, Coimbatore
01.2021 - 01.2022
Citrix Administrator Support
Remote Desktop Services (RDS)
Microsoft Azure Admin
MDM Intune
Higher Secondary Course - undefined
Kongunadu Matriculation Higher Secondary School
Secondary School Leaving Course - undefined
Kongunadu Matriculation Higher Secondary School
Bachelor of Mechatronics Engineering - Mechatronics Engineering
Paavai Engineering College