Subhadeep Bhattacharya
Hyderabad
Summary
Detail-oriented Business Analyst with a strong background in regulatory reporting, data visualization, and data-driven decision-making. Proficient in using tools like Advanced Excel, SQL, and data visualization software to extract actionable insights from complex datasets. Experienced in creating and maintaining data pipelines and dashboards that have improved operational efficiency and decision-making processes. Proven ability to communicate complex findings in a clear and accessible manner to both technical and non-technical stakeholders. Passionate about leveraging data to drive business growth and support strategic initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Deloitte Touche Tohmatsu Limited
Hyderabad
12.2022 - Current
- Enhanced process efficiency by 25% through targeted analysis and remediation of data quality and integrity gaps.
- Leveraged Power BI and advanced Excel to compile data and derive actionable insights that optimized organizational processes.
- Revamped the documentation process, leading to a 30% quicker stakeholder alignment, and a 25% improvement in translating goals to functional requirements.
- Defined business requirements and reported them back to stakeholders.
- Optimized data management processes for efficiency improvement resulting in a significant speed increase.
- Analyzed data to craft compelling narratives using dashboards that drove actionable insights and informed strategic actions.
- Ensured transparent communication to meet 98% of deadlines during work with stakeholders, clients, and conference calls.
Business Analyst
Amazon Development Centre(India) Pvt. Ltd.
Bangalore
08.2019 - 12.2022
- Orchestrated Amazon Pay's merchant onboarding, adding over 25,000 accounts and enhancing the platform's business volume by 20%.
- Implemented data-driven process improvements that reduced operational costs by 22% and increased efficiency by 35% within six months.
- Developed a consolidated invoice report that streamlined co-funded reward campaigns across 60+ brands, cutting reporting time by 30%, and enabled efficient tracking of account receivables.
- Resolved 150+ merchant-reported issues, enhancing tracking reliability by 30%, as tracked through JIRA.
- Created executive-level reporting outputs that were both digestible and visually appealing, using Power BI, facilitating high-level strategic discussions.
- Collaborated with a cross-functional team and the technology team to develop and deploy automation tools, reducing manual processing by 50% and meeting 100% of client specifications.
- Evaluated business processes for improvement opportunities through automation or streamlining which resulted in a reduction of 13 man hours/ week.
Resolution Specialist
Amazon Development Centre(India) Pvt. Ltd.
Hyderabad
07.2016 - 08.2019
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
- Streamlined issue escalation process, reducing future incidents by 40% through proactive identification and resolution.
- Addressed and resolved over 100 customer issues per week, driving a 30% increase in satisfaction with rapid, attentive service.
- Led the virtual customer care pilot project team, establishing setup and process workflows that boosted product innovation metrics by 20%.
- Provided training sessions for new hires on how to effectively resolve customer complaints, resulting in a 25% increase in team productivity and efficiency.
Education
Bachelor of Technology - Computer Science & Engineering
West Bengal University of Technology
12-2016
Skills
- Advance Excel
- Business Process Improvement
- Data Visualization (Power BI, Tableau)
- VBA macros
- People management
- Power Automate
- Project Management
- SQL
- Operational reporting
Certification
- Microsoft Power BI for Business Intelligence
- Tableau
- Business Analysis Foundations
Timeline
Senior Business Analyst
Deloitte Touche Tohmatsu Limited
12.2022 - Current
Business Analyst
Amazon Development Centre(India) Pvt. Ltd.
08.2019 - 12.2022
Resolution Specialist
Amazon Development Centre(India) Pvt. Ltd.
07.2016 - 08.2019
Bachelor of Technology - Computer Science & Engineering
West Bengal University of Technology
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