Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Subhadeep Nan

Subhadeep Nan

Kolkata

Summary

7 years of sales and marketing experience and With 2 years of experience in Biotech industry in sales, relationship building, large territory management, buy and bill, prior authorizations, expense management. Committed to results, meeting/exceeding sales goals, customer relationship management, effective communication and individual/team leadership. Results-oriented, decisive leader adept at forging lucrative relationship key key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

Overview

7
7
years of professional experience

Work History

Area Business Manager

Genaxy Scientific Pvt Ltd
Kolkata
01.2022 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Improved productivity while keeping the operational cost in budget.
  • Kept operations in compliance with industry regulations and corporate requirements.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Integrated innovative ideas to accomplish corporate and individual objectives.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized promotional events and interacted with community to increase sales volume.

Customer Relationship Manager

Kotak Mahindra Bank
Kolkata
04.2020 - 12.2021
  • Ensured high level of customer service and manage difficult customer situations.
  • Ensured resolution of all complaints received in regards to the Cluster, branch, within set parameters.
  • Gathered and prepared data for service quality and productivity indicators.
  • Ensured compliance with internal and external guidelines and ensure minimal comments in audits and other inspections.
  • Ensured to meet targets by building relationship with the channel partners and provide all the required support to help them generate business for my organization.
  • Ensured transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.
  • To process all the day to day transactions in Finacle, Saksham and other related software's.
  • Ensured the timely processing of the proposal sourced by bank staff and full awareness of all the policies and procedures issued in relation to Operation, Know Your Customer & Money laundering prevention.

Customer Service Manager

Axis Bank
Kolkata
02.2016 - 03.2020
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Took ownership of customer issues and followed problems through to resolution.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Education

Master of Science - Bio-Medical Genetics

Vellore Institute of Technology
Vellore, Tamil Nadu
07.2014

Bachelor of Science - Genetics

West Bengal University Of Technology
Kolkata
06.2012

Skills

  • Sales
  • Marketing
  • Leadership
  • Customer Relationship
  • Customer Service and Support
  • Effective Customer Communication
  • Competitive Analysis
  • Operational Efficiency
  • Business Promotion
  • Personal Skills: Good communication skills, interpersonal skills, self-motivated, quick learner, team player
  • Computer Skill: Microsoft Excel, Powerpoint, Word and Outlook

Accomplishments

    1. Highest Achiever in Sales of NEST & NICHIRYO product Category FY'23.

    2. Qualified as Topper for Puri Express Campaign in 2016 (Region level contest) in Axis Bank

    3. Qualified for Vizag Express Campaign in 2018 (Region level contest) in Axis Bank


Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)

Timeline

Area Business Manager

Genaxy Scientific Pvt Ltd
01.2022 - Current

Customer Relationship Manager

Kotak Mahindra Bank
04.2020 - 12.2021

Customer Service Manager

Axis Bank
02.2016 - 03.2020

Master of Science - Bio-Medical Genetics

Vellore Institute of Technology

Bachelor of Science - Genetics

West Bengal University Of Technology

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Subhadeep Nan