SUBHADIP BAGCHI
Patna
Summary
Dynamic operations leader with extensive experience at TCS Ltd, excelling in process optimization and team development. Proven track record in strategic planning and budget management, enhancing productivity and reducing costs. Adept at data analysis and fostering strong client relationships, driving project success while ensuring compliance and quality standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Citizen Service Manager
TCS Ltd
03.2022 - Current
- Company Overview: Passport seva of TCS project
- Oversee daily operations, ensuring seamless workflow and adherence to organizational goals
- Lead and mentor a team of [50+] employees, fostering a culture of collaboration and accountability
- Develop and implement operational strategies to improve efficiency, reduce costs, and enhance productivity
- Monitor key performance indicators (KPIs) and prepare detailed reports for senior management
- Collaborate with cross-functional teams to drive process improvements and achieve project milestones
- Manage budgets, allocate resources effectively, and identify cost-saving opportunities
- Ensure compliance with industry regulations and company policies
- Resolve operational issues promptly, minimizing downtime and maintaining customer satisfaction
- Passport seva of TCS project
Team-Leader
TCS Ltd
09.2014 - 02.2022
- Company Overview: Passport seva of TCS project
- Supported the Operations Manager in planning and executing operational strategies
- Supervised staff, conducted performance evaluations, and provided training to enhance team capabilities
- Streamlined processes, reducing operational costs and improving turnaround time
- Assisted in the development and implementation of standard operating procedures (SOPs)
- Coordinated with vendors and suppliers to ensure timely delivery of materials and services
- Conducted data analysis to identify trends and recommend actionable insights
- Collaborated with the clients to maintain a continuous stream of information regarding the project status and progress
- Interacted with the management team, and associates to facilitate smooth communication to understand and analyzed the requirement and also to identify appropriate solutions for problems, if any
- Managed customer centric operations & ensured client satisfaction by achieving delivery & service while maintaining adherence to quality standards and catering to client’s specific technical needs
- Passport seva of TCS project
Citizen Service Executive
CMC Ltd
10.2011 - 08.2014
- Company Overview: Passport seva of TCS project
- Process day-to-day operations, ensuring smooth workflow and timely task completion
- Maintained accurate records and managed documentation for operational activities
- Assisted in inventory management, ensuring optimal stock levels and minimizing waste
- Supported project teams by organizing schedules, tracking progress, and communicating updates
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels
- Passport seva of TCS project
Faculty
Krishnath College Computer Centre & Berhampore College Computer Centre (DOEACC society)
Baharampore
06.2008 - 09.2011
- Company Overview: The Institute of Computer Engineers (India) (An unit of Techno India Group)
- The Institute of Computer Engineers (India) (An unit of Techno India Group)
Education
MCA -
Berhampore College of Higher Education
Sikkim Manipal University01.2010
Master of Science - Biological Sciences
Berhampore Krishnath College
Baharampore04-2007
Bachelor of Science - Biological Sciences
Berhampore Krishnath College
Baharampore04-2005
Skills
- Operations Management
- Process Optimization and Workflow Improvement
- Team Leadership & Development
- Budgeting and Cost Control
- Strategic Planning & Execution
- Project Management
- Customer Relationship Management
- Data Analysis & Reporting
- Problem Solving & Decision Making
- Compliance & Quality Assurance
Certification
- Successfully reduced operational costs by [10]% through process optimization and resource reallocation.
- Led a team of [] members to complete [passport seva with client service] ahead of schedule.
- Received 'Appreciation of best trainer' from RPO Patna (client) for outstanding contributions to operational excellence and completion of police training across Bihar.
- ASCENT certification from TCS
Personal Information
- Father's Name: Late Nirendra Nath Bagchi
- Date of Birth: 02/15/84
Timeline
Citizen Service Manager
TCS Ltd
03.2022 - Current
Team-Leader
TCS Ltd
09.2014 - 02.2022
Citizen Service Executive
CMC Ltd
10.2011 - 08.2014
Faculty
Krishnath College Computer Centre & Berhampore College Computer Centre (DOEACC society)
06.2008 - 09.2011
MCA -
Berhampore College of Higher Education
Master of Science - Biological Sciences
Berhampore Krishnath College
Bachelor of Science - Biological Sciences
Berhampore Krishnath College
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