SUBHADIP DAS
Durgapur
Summary
Dynamic Hybrid Senior Service and Parts Sales Engineer with proven expertise in diagnostic breakdown analysis and preventive maintenance for construction and mining equipment. Exceptional knowledge in automotive and machinery parts sales, reinforced by strong inventory management and customer service competencies. Recognized for effectively identifying client needs, resulting in consistent sales growth. Seeks to leverage technical knowledge and sales acumen to optimize operational efficiency in a challenging new role.
Overview
9
9
years of professional experience
Work History
Senior Service Engineer
LARSEN & TOUBRO LTD.
Jharsuguda
05.2016 - Current
- Conducted hybrid role activities involving machinery maintenance oversight and sales coordination.
- Performed upkeep tasks on hydraulic excavators, including KOMATSU PC2000-8, KOMATSU PC1250-8R models, KOMATSU WA600-6R WHEEL ARTICULATED LOADER, KOMATSU HD465-7EO HAUL TRUCK, and Dozer D475.
- Identified and rectified issues using technical problem-solving skills.
- Performed preventive maintenance to ensure optimal machine functionality.
- Diagnosed equipment issues and addressed obstructions using advanced troubleshooting techniques.
- Assigned workforce efficiently to appropriate work areas aligning with their capabilities.
- Managed inventory by receiving, storing, and issuing materials to maintain demand and supply using SAP.
- Handled ISO documentation and presented key audit details.
- Collaborated with clients to drive customer satisfaction and compliance.
- Developed key customer relationships to increase sales.
- Generated weekly reports on sales performance for senior management review.
- Ordered or purchased supplies to maintain optimum inventory.
- Located appropriate components based on equipment make, model, and year through thorough database analysis.
- Built strong customer relationships to drive repeat business.
- Followed up on parts availability notices to keep customers informed about pace and process of work orders.
Education
B tech - Mechanical
BCET
01.2020
Diploma - Mechanical
N.H.I.T
01.2015
H.S - Science
Durgapur T.N High School
01.2011
10th -
Angadpur High School
01.2009
Skills
- Technical solution development
- Field service experience
- Maintenance planning
- Equipment maintenance and repair
- MS Office
- SAP
- Inventory management
- Hydraulic systems
- Strong communication skills
- Goal-oriented mindset
- Sales strategy development
- Ordering parts
- Inventory auditing
- Proficient in software
- Warranty handling
- Parts installation
- Improving customer satisfaction
- Achieved Sales Goals
- Price quote preparation
Training
Damodar Vally Corporation (D.S.T.P.S), Hydraulic circuit of PC2000-8, PC1250-8R, OLSS & E-OLSS system, Mechatronics, Kowa & Komtax, First Aid, Safety, FMC Workshop, Dozer D475, WA600 Loader
Personal Information
- Date of Birth: 02/01/94
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Senior Service Engineer
LARSEN & TOUBRO LTD.
05.2016 - Current
B tech - Mechanical
BCET
Diploma - Mechanical
N.H.I.T
H.S - Science
Durgapur T.N High School
10th -
Angadpur High School