Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Subhadip Ghosh

Kolkata

Summary

Experienced Quality Analyst with a history of working in the Customer Service. Skilled in team management and process improvement and is focused on quality work and customer satisfaction with ability to multi-task effectively while meeting all performance standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Quality Analyst

HCL Tech
05.2024 - Current
  • Responsible for auditing of Google dataset used for ecommerce and shopping products in large volumes
  • Providing concrete insights and feedback to vendor partners and engineers of the Google team regarding tool judgement
  • Analyze to find out improvement areas and calibrations within the team or with external vendors
  • Conducting root cause analysis on defects, leading to process improvements and reduced rework rates.

Quality Analyst

KocharTech Maxicus
01.2022 - 04.2024
  • Ensuring compliance controls by auditing emails/calls, checking various reports to identify compliance breaches
  • Communicating audit progress and findings by preparing reports and providing information with the internal and external shareholders
  • Supporting Team members/Team leaders by coordinating and clarifying their doubts and calibrating with them as per the process requirements
  • Help in achieving the KPI of Call Quality by identifying the training needs and ensuring that the training is done as per the schedule
  • Publishing monthly/ weekly Dashboards for Regular Audits, random audits and need based audits as applicable.

Relationship Manager

ICICI Bank
03.2021 - 01.2022
  • Educated clients on technological tools to develop solutions for financial goals.
  • Collaborated with banking, mortgage, and credit teams to provide personalized customer solutions.
  • Planned portfolio solutions by analyzing client financial health and future needs.

Education

POST GRADUATE DIPLOMA IN MANAGEMENT - Marketing and Human Resources

IMM-FOSTIIMA BUSINESS SCHOOL
06.2020

B.A ENGLISH(HONS) -

University of Calcutta
07.2017

Skills

  • Call and data quality audit
  • Data Analysis
  • Detail Oriented
  • Team Handling
  • Training and feedback
  • MS Office and Google sheets Proficiency
  • Lean Six sigma management
  • E-commerce exposure
  • Call Monitoring
  • 7 QC tools

Certification

  • Lean Six sigma white belt
  • Lean Six sigma Yellow belt

Personal Information

  • Place of Birth: DURGAPUR, WEST BENGAL
  • Title: Quality Analyst
  • Date of Birth: 05/07/96
  • Nationality: Indian

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)

Timeline

Senior Quality Analyst

HCL Tech
05.2024 - Current

Quality Analyst

KocharTech Maxicus
01.2022 - 04.2024

Relationship Manager

ICICI Bank
03.2021 - 01.2022

B.A ENGLISH(HONS) -

University of Calcutta

POST GRADUATE DIPLOMA IN MANAGEMENT - Marketing and Human Resources

IMM-FOSTIIMA BUSINESS SCHOOL

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Subhadip Ghosh