Subhadip Mukherjee

Handling Audit Compliance of the Branch

• Handling Service team
• Maintaining Good service quality of the Branch
• Generation of Revenue and acquisition of new Custom

• Ensured compliance with banking regulations and policies.
• Reviewed customer account information for accuracy and completeness.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Executed the complete sales cycle process from prospecting through contract negotiations, and close.
• Developed, nurtured, and maintained relationships with clients and key internal stakeholders.

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Mentored staff to increase sales success and productivity.
• Designed sales and service strategies to improve revenue and retention.

• Ensured customer service met high-quality standards by analyzing staff performance and monitoring customer reviews.
• Handled customer complaints in a calm, efficient, and effective manner.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.

• Managed customer relationships through consultative sales techniques to attain individual sales goals.
• Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
• Customised service offerings to accommodate consumer needs.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Adhered strictly to all security procedures related to handling money at the teller window.
• Answered customer inquiries regarding bank products and services.