Subhadra Halder
Kolkata
Summary
Dynamic and self-motivated professional with a proven track record at Dutta Guniea Palace, excelling in customer service and teamwork. Adept at utilizing Microsoft Office to enhance productivity while fostering a friendly, positive environment. Recognized for effectively managing challenging situations and consistently meeting performance objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Dutta Guniea Palace
Sales
03.2026 - 04.2026
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Chaigram Caffee
Sales
05.2025 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Calling Agent
Adsf
09.2024 - 04.2025
- Managed difficult caller situations with professionalism, tact, and empathy, resulting in satisfied customers.
- Supported marketing initiatives by conducting surveys and gathering valuable customer feedback during calls.
- Assisted in training new Calling Agents, ensuring they were prepared for the demands of the role.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environmen.
- customer problem solve.
- Received incoming calls and paged individuals and departments over PA system.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Connected callers with appropriate professional, department, or business.
- Maintained high-quality service standards by adhering to company guidelines, scripts, and procedures during calls.
Education
10th -
Tollygunge Girls High School
WBBSE 04.2001 -
Computer Basic And Ms Power Point, Excel -
Computer
Kolkata, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
MS office
Microsoft Word
Timeline
Dutta Guniea Palace
Sales
03.2026 - 04.2026
Chaigram Caffee
Sales
05.2025 - 02.2026
Calling Agent
Adsf
09.2024 - 04.2025
10th -
Tollygunge Girls High School
04.2001 -
Computer Basic And Ms Power Point, Excel -
Computer
04.2001 -