Subha V
Chennai
Summary
Customer-focused professional with strong experience in stakeholder management, program execution, and data-driven problem solving. Proven ability to drive customer satisfaction, improve vendor experience, and deliver scalable solutions by collaborating across cross-functional teams. Skilled in managing client relationships, resolving escalations, and optimizing processes to achieve measurable business outcomes and long-term success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Amazon
Chennai
12.2025 - Current
- Lead global customer-facing supply chain and compliance programs, driving end-to-end governance, execution, and cross-functional alignment across Operations, Finance, Legal, Retail, and Engineering teams.
- Manage vendor-facing workflows and compliance operations, ensuring SLA adherence, improving customer/vendor experience, and driving operational efficiency.
- Designed automation for compliance suppressions, led UAT validation, and delivered efficiency gains equivalent to 4.4 HC savings.
- Led inventory optimization initiative by identifying root causes of 2.2MM aged FBA units; enabled clearance of 1.34MM units, improving turnaround time (TAT) from 208 to 60 days and freeing significant fulfillment center capacity.
- Collaborated with Retail, Product, and Finance teams to resolve backlog in legally suppressed inventory, improving SLA performance and unlocking ~0.58M cu.ft. of space.
- Led Singapore marketplace Standard Inventory Reduction Program (SIRP), establishing SOPs to manage stranded inventory, compliance suppressions, and relisting workflows.
- Drove vendor engagement and automated outreach for compliance resolution and unsellable inventory removal, reducing stranded inventory rate and unlocking ~$1.03M in free cash flow.
Senior Catalog Specialist
Amazon
Chennai
07.2015 - 11.2025
- Managed end-to-end catalog operations, ensuring data accuracy, product visibility, and optimal customer experience across platforms.
- Led process improvement initiatives using root cause analysis (RCA), driving efficiency gains and contributing to Correction of Error (COE) programs.
- Handled SLA-driven operations, quality audits, and performance tracking, ensuring high accuracy and consistent delivery.
- Collaborated with cross-functional teams to streamline workflows, resolve escalations, and implement scalable solutions aligned with customer and business needs.
- Analyzed market trends and customer behavior to enhance catalog relevance and improve product discoverability.
- Trained and mentored new hires, improving team productivity and operational consistency.
Senior Analyst
Accenture
Chennai
05.2007 - 05.2009
- Managed vendor and seller accounts, overseeing receivables, collections forecasting, and recovery of unpaid invoices, including legal actions against non-compliant vendors.
- Analyzed payment discrepancies, identified duplicate payments across entities, and drove recovery initiatives generating approximately $100K in revenue.
Education
Master of Arts - Commerce
Madras University
Chennai05-2015
Bachelor of Arts - Commerce
Meenakshi Collage For Women
Chennai05-2007
Skills
- Customer Success Management
- Stakeholder Management
- Account Management
- SLA & KPI Management
- Escalation Resolution
- Customer Retention
- Program Management
- Data Analysis
- Process Improvement & Automation
- Cross-functional Collaboration
- Inventory & Supply Chain Operations
Languages
- English
- Tamil
- Hindi
Certification
- Digital Marketing certification
Timeline
Subject Matter Expert
Amazon
12.2025 - Current
Senior Catalog Specialist
Amazon
07.2015 - 11.2025
Senior Analyst
Accenture
05.2007 - 05.2009
Master of Arts - Commerce
Madras University
Bachelor of Arts - Commerce
Meenakshi Collage For Women