Subhajit Bal
Kolkata, West Bengal
Summary
A dynamic Back Office Executive at Nextgen Business Support Services Pvt Ltd, I excel in optimizing operations and enhancing team productivity by leveraging AI tools like Chatgpt. Known for exceptional multitasking abilities and fostering client relations, I significantly reduced response times, surpassing team goals through innovative strategies and effective communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Back Office Executive
Nextgen Business Support Services Pvt Ltd
02.2024 - Current
- Organized office operations, leading daily activities and controlling correspondence.
- Supported sales team with accurate data analysis to sharpen strategic approaches.
- Liaised between clients and maintained effective lines of communication.
- Reduced turnaround time for client inquiries by prioritizing tasks and ensuring timely responses to requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Proficient in utilizing AI tools such as Chatgpt, Gemini, and Copilot to enhance productivity and efficiency.
Franchise Telecaller
Tutopia Pvt Ltd
02.2023 - 02.2024
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
Education
All India Senior School Certificate Examination - Science
Central Model School
Barrackpore01-2019
All India Secondary School Examination - All Subject
Central Model School
Barrackpore01-2016
Skills
- Typing speed
- Mail routing
- Internet research
- Multitasking and time management
- Report generation
- Data entry
- Excel spreadsheets
- Customer and client relations
- High volume phone inquiries
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Certification
3D Texture Artist
Timeline
Back Office Executive
Nextgen Business Support Services Pvt Ltd
02.2024 - Current
Franchise Telecaller
Tutopia Pvt Ltd
02.2023 - 02.2024
3D Texture Artist
All India Senior School Certificate Examination - Science
Central Model School
All India Secondary School Examination - All Subject
Central Model School
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