Subhajit Sen
Kolkata
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Defence Standardisation Cell,Ichapur
Kolkata
11.2024 - Current
Technical Support Engineer
Wishnet Pvt.Ltd.
Kolkata
12.2022 - 06.2024
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Configured, maintained, and monitored computer systems for optimal performance.
- Monitored ticketing system queues for incoming requests from customers.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
IT Help Desk Technician
Microsense Pvt.Ltd.(Taj Bengal)
Kolkata
06.2022 - 08.2022
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Installed and configured new hardware, software and peripheral devices.
- Maintained various databases of customer information and service requests.
- Developed processes for resolving customer complaints related to IT services.
- Set up virtual private networks for secure remote access.
Education
Bachelor of Science - Science Education
West Bengal State University
Kolkata01-2019
High School Diploma -
West Bengal Council of Higher Secondary Education
Kolkata01-2015
Skills
- L1 support
- Mysql
- Power Bi
- Advance Excel
Certification
- Data Analytics from Brainware Academy.
- Web Development from EjobIndia
- Network administration from Jetking Infotrain Pvt.Ltd.
- Computer Operator & Programming Assistant from National Council of Vocational Training
Languages
Bengali
First Language
Bengali
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Technical Support Engineer
Defence Standardisation Cell,Ichapur
11.2024 - Current
Technical Support Engineer
Wishnet Pvt.Ltd.
12.2022 - 06.2024
IT Help Desk Technician
Microsense Pvt.Ltd.(Taj Bengal)
06.2022 - 08.2022
Bachelor of Science - Science Education
West Bengal State University
High School Diploma -
West Bengal Council of Higher Secondary Education
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