subhakanta Nayak
Bangalore
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Support Consultant
Tatwa Technologies Ltd
02.2024 - 01.2025
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted in troubleshooting technical issues, ensuring timely resolutions for clients.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Collaborated with team members to streamline support processes and enhance service delivery.
Customer Service Cashier
Jasbaa Group,
03.2022 - 10.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance their shopping experience.
- Managed cash register operations, ensuring balanced cash drawers at the end of shifts.
- Collaborated with team members to maintain store appearance and inventory organization.
Customer Sales Representative
Fortune Group
07.2020 - 12.2021
- Developed strong product knowledge to effectively communicate features and benefits to customers.
- Managed customer inquiries, providing timely solutions and enhancing customer satisfaction.
- Processed sales transactions accurately while adhering to company policies and procedures.
- Collaborated with team members to optimize sales strategies and improve overall performance.
Education
Diploma in Hospitality Management - Management
Mahatma Gandhi Institute
Odisha04-2017
12TH - Commerce
Pattamundai College
Kendrapara, Odisha03-2016
Skills
- Complaint handling
- Software troubleshooting
- Problem-solving
- Time management
- Team collaboration
- Active listening
- Email communication
- Call center experience
- Customer response
Languages
Odia
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Support Consultant
Tatwa Technologies Ltd
02.2024 - 01.2025
Customer Service Cashier
Jasbaa Group,
03.2022 - 10.2023
Customer Sales Representative
Fortune Group
07.2020 - 12.2021
Diploma in Hospitality Management - Management
Mahatma Gandhi Institute
12TH - Commerce
Pattamundai College