Subhalaxmi Dalei
Techincal Support Executive
Bengaluru
Summary
Detail-oriented and proactive IT professional with over 3+ years of experience in Windchill PLM administration and QuickBase platform support. Proven expertise in handling production support, system configuration, data migration, and user access management. Adept at resolving complex technical issues, managing high-priority tickets, and collaborating with cross-functional teams to ensure system stability and performance. Strong communicator with a focus on process improvement, reliability, and delivering high-quality service in enterprise environments.
Overview
4
4
years of professional experience
Work History
Windchill Administrator
TCS
Bengaluru
12.2021 - Current
- Resolved high-priority incidents (P1–P4) via ServiceNow, and supported defect management through Azure DevOps (ADO) for bug tracking, task management, and version control.
- Administered Windchill configuration: Type & Attribute Management, Policy Setup, Workflow, WVS Jobs, LOV updates, and Change Management.
- Performed log analysis, server configuration, bulk data loads, attribute updates, and revision management, ensuring smooth deployments and system uptime.
- Replicated and tested issues in staging, collaborated with PTC support for fixes, and validated configuration changes post-deployment.
- Delivered knowledge transfer sessions, cross-trained team members, and assisted with server rehosting, recovery, and license monitoring.
- Exposure to ThingWorx basics for potential PLM integrations.
- Tools & Platforms: Windchill 12.0.2.0, ServiceNow, Azure DevOps, Dynatrace, MySQL.
QuickBase Administrator
TCS
Bengaluru
12.2021 - Current
- Managed critical support tickets and ensured the availability, reliability, and performance of QuickBase applications.
- Worked on user access issues, data imports and exports, and application cloning and migrations.
- Installed and configured QUNECT for automated data backup and system synchronisation.
- Collaborated with internal teams to support automation, and reduce manual overhead in business operations.
- Tools/Platforms: QuickBase, QUNECT, MySQL, and Command Prompt.
Education
Bachelor of Technology - CSE, B.Tech
C.V. Raman Global University
Bhubaneswar, India 04.2001 - 2021
Skills
PLM Tools: Windchill 12020 (Type and Attribute Management, Workflow, Change Management, WVS Jobs)
Low-Code Platforms: QuickBase (Administration, Access Control, Data Handling, QUNECT)
Support Tools: ServiceNow (Incident Management), Dynatrace (Monitoring)
Database and Scripting: MySQL (Basic Queries), Command Prompt, Windchill Shell
Other Skills: Production Support, Log Analysis, Functional Testing, Licence Monitoring, Azure DevOps
Accomplishments
- Service & Commitment Award – TCS
Recognized for consistent dedication and exemplary performance in project delivery and support. - Star Team Award – TCS
Honored as part of the high-performing team for outstanding contribution toward organizational success and goal achievement.
Timeline
Windchill Administrator
TCS
12.2021 - Current
QuickBase Administrator
TCS
12.2021 - Current
Bachelor of Technology - CSE, B.Tech
C.V. Raman Global University
04.2001 - 2021
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