Subham Chowdhury
Siliguri
Summary
Experienced banking professional with a strong background in various banking functions, including relationship management, sales, customer service, and compliance. Proven track record of building and maintaining strong client relationships, and ensuring regulatory compliance. Strong knowledge of banking products, services, and industry trends. Excellent communication and interpersonal skills, enabling effective collaboration with clients, colleagues, and stakeholders. Committed to delivering exceptional customer service, driving business growth, and maintaining the highest ethical standard. Seeking a challenging position to utilize my expertise to contribute to the success of the organization and achieve professional growth.
Overview
7
7
years of professional experience
Work History
Manager (Band I)
ICICI Bank
04.2024 - Current
- Currently responsible for document preparation after sanction of business loan and loan given to small and medium enterprises
- Also, looking into disbursement process these loans.
Deputy Manager
ICICI Bank Ltd.
05.2019 - 03.2024
- Responsible for keeping the cash received form ICICI bank branches under safe custody
- Process the cash received from bank branches, DSBs as per RBI's clean note policy
- We serve the MSP (managed service provider) in collaboration with CRA (cash replenishment agency) to load processed cash in the ATM
- Offload excess processed cash to various other currency chest branches and our own bank branches for customer payments
- Offload the soiled currency notes (non-payable to customers) to RBI
- Maintain accurate and up-to-date records, ensuring proper documentation and filing.
Deputy Manager
ICICI Bank Ltd.
06.2018 - 05.2019
- Gathered and reviewed customer feedback to improve operations and increase customer satisfaction
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Keep up to date with product to provide suitable advice to the customers
- Build and maintain strong client relationships through regular communication and personalized attention to understand their financial goals and offer suitable products and services
- Effectively manage day-to-day operations, ensuring smooth functioning of the branch and adherence to bank policies and procedures
- Maintain effective relationship with clients to boost product sales and services.
Sales Manager
ICICI Bank Ltd. (Jewel Loan)
02.2017 - 05.2018
- Tracked pipeline data, won vs lost opportunities and lead response times with Sales CRM
- Provided guidance to customers on a range of banking products and services, ensuring their financial needs were met effectively
- Handle customer inquiries, resolve escalated issues, and ensure high levels of customer satisfaction through proactive engagement and personalized service
- Consistently achieve and exceed sales targets through proactive business development efforts and effective relationship management.
Education
Post-Graduation Diploma - Banking
Manipal Academy of Higher Education
Bangalore05.2018
B.Tech - Civil Engineering
MPSTME
Mumbai01.2016
12TH - Science Education
Kendriya Vidyalaya
Mumbai01.2012
10TH -
R N Podar High School
Mumbai01.2010
Skills
- Strong knowledge of banking products, services, and regulations
- Excellent interpersonal and communication skills
- Ability to maintain confidentiality
- Proven ability to build and maintain client relationships
- Able to lead and work in a team efficiently
- Strong problem-solving and analytical skills
- Active listening skills
- Ability to work effectively under pressure and meet deadlines
- Knowledge of Auto CAD 360
- Proficient in MS Office Suite
- Knowledge of various applications pertaining to banking and its related products
Projects
- Research paper titled “Improvement of Subgrade by Woven Geotextiles” submitted for the fulfillment of the requirements for the degree of Bachelor in Technology in Civil Engineering.
- Research paper titled “IMPROVEMENT OF CBR FOR CLAYEY SAND SUBGRADE USING WOVEN GEOTEXTILE” published in the Indian Geotechnical Conference 2016.
Timeline
Manager (Band I)
ICICI Bank
04.2024 - Current
Deputy Manager
ICICI Bank Ltd.
05.2019 - 03.2024
Deputy Manager
ICICI Bank Ltd.
06.2018 - 05.2019
Sales Manager
ICICI Bank Ltd. (Jewel Loan)
02.2017 - 05.2018
Post-Graduation Diploma - Banking
Manipal Academy of Higher Education
B.Tech - Civil Engineering
MPSTME
12TH - Science Education
Kendriya Vidyalaya
10TH -
R N Podar High School
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