SUBHAM RAY
Pune
Summary
Dynamic professional with experience at Amazon in Concession Abuse Prevention and Customer Service. Skilled in data analysis and visualization using Power BI and Tableau, I excel at transforming complex data into actionable insights.
Overview
3
3
years of professional experience
Work History
Concession Abuse Prevention
Amazon
07.2024 - Current
- Working as a Concession Abuse Prevention (CAP) at Amazon I work to identify and eliminate concession abuse while preserving customer trust
Customer Service Associate
Amazon
09.2023 - 12.2023
- Here I was responsible for handling customers' queries and assisting them with a satisfactory resolution
Graduate Engineer Trainee
Sterlite Technologies
07.2022 - 03.2023
- Here I was responsible for transforming the data and producing reports using the Power BI platform
- Optimized dashboards with a focus on usability and performance
Education
Bachelor of Engineering and Technology - Computer Science
Bengal College of Engineering and Technology
Durgapur, WB06.2022
Pre-University - PCMCs(Computer Science)
India International School
Asansol, WB05.2018
School(1-10th) - CBSE
SKS Public School
Raniganj, WB04.2016
Skills
- MySQL
- Python
- Data analysis
- Power BI
- Tableau
- Data visualization
PROJECTS
DIWALI SALES ANALYSIS
Created a detailed analysis on the Diwali data set on Jupiter Notebook and derived a conclusion that the people of a particular age group, from different states and professions are more likely to buy products of specific category.
Dashboard
Sales Insights
Developed an interactive sales analysis dashboard to generate meaningful insights and improve decision-making. Designed the dashboard for easy interpretation, enabling businesses to identify growth opportunities and optimize sales strategies.
Timeline
Concession Abuse Prevention
Amazon
07.2024 - Current
Customer Service Associate
Amazon
09.2023 - 12.2023
Graduate Engineer Trainee
Sterlite Technologies
07.2022 - 03.2023
Bachelor of Engineering and Technology - Computer Science
Bengal College of Engineering and Technology
Pre-University - PCMCs(Computer Science)
India International School
School(1-10th) - CBSE
SKS Public School
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