Misbah Kauser
Delhi
Summary
To pursue a rewarding professional career in a dynamic and challenging environment, where I can utilize my skills, knowledge, and potential to contribute significantly to the growth and success of the organization while advancing my personal and professional development.
Overview
1
1
year of professional experience
Work History
Concession Abuse Prevention (SDS Associate)
Amazon Development Center, IN (Contractual)
Delhi
01.2023 - 08.2023
- Managed reports and prepared weekly data for performance tracking.
- Resolved complex customer queries with efficiency and professionalism.
- Maintained team targets and achieved set goals consistently.
- Investigated and resolved fraud-related issues, focusing on preventing invalid concessions and abuse patterns.
- Implemented appropriate actions to mitigate risks in the Shipping and Delivery Support (SDS) Department.
Education
Bachelor of Arts - Economics
Aligarh Muslim University, AMU
Aligarh08-2021
12th (Intermediate) - Humanities
Tiny Tots, College (ISC)
Moradabad05-2016
Skills
- Strong communication and interpersonal skills
- Proficient in customer service management
- Confident, adaptable, and quick learner
- Effective multitasking and time management abilities
- Team player with a goal-oriented mindset
- Skilled in decision-making and prioritizing customer expectations for accurate and timely responses
- Expertise in handling clients and customers through emails and internet communications
Accomplishments
Computer Skills & Technical Proficiency
- Proficient in operating systems: Windows XP, 7, and 10
- Skilled in client and customer handling through emails, internet calls, and correspondence drafting
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
Academic Achievements
Appointed as a Cultural Proctor (2018-19) in Indira Gandhi Hall, AMU, Aligarh
- Won the Women’s Inter-Hostel Volleyball Championship at AMU
- Worked as an intern in the International Art Festival “ART NICHE 2K19”, certified in Stage Management by the Cultural Educational Centre, AMU
Timeline
Concession Abuse Prevention (SDS Associate)
Amazon Development Center, IN (Contractual)
01.2023 - 08.2023
Bachelor of Arts - Economics
Aligarh Muslim University, AMU
12th (Intermediate) - Humanities
Tiny Tots, College (ISC)
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