Subham Singh
New Delhi
Summary
As an M365 Modern Workplace L2 Support Engineer, I specialize in delivering advanced technical support and innovative solutions for Microsoft 365 environments. My expertise spans in managing M365 Exchange Online and other technologies such as Microsoft Teams, OneDrive for Business and SharePoint Online. I have a proven track record of enhancing security, streamlining device management, and fostering seamless collaboration. My proactive problem-solving approach and exceptional communication skills enable me to effectively collaborate with cross-functional teams, driving productivity and innovation
Overview
6
6
years of professional experience
Work History
Senior Engineer, M365(Modern Workplace)
Upworks Work From Home
04.2023 - 02.2025
- To remind users of their subscription's renewal, follow up and help them with the technical issues in order to renew the subscription.
- To do PLG by talking about other Microsoft 365 products that can help customers to fulfill their operational tasks with ease to eventually grow their businesses.
- To introduce Copilot to the customers and brief them on how it can be helpful in saving time and overall efficiency of their day to day tasks, which can further help them to focus on other important aspects of the business.
- Conducted research to identify and evaluate new concepts to help in the process.
System Admin
COFORGE
08.2021 - 10.2022
- Working knowledge of Intune and O365 environment as part of Microsoft
Modern Desktop Administration. - Experience in supporting or administrating Intune environments in aspects of
PC management, Mobile Device Management and Mobile Application
Management.
Experience in designing and configuring Intune policies (device, application,
email, conditional access, password management, etc.) including BYOD
and COPE scenarios.
Experience with Windows Autopilot as a modern OS deployment solution,
MDM auto-enrollment configurations (for Windows 10 devices), Enrollment
Restriction Rules.
Experience in setting up Intune based Patch Management, Windows as
Service.
Experience with supporting multiple scenarios based on device identities
(Azure AD vs Hybrid Azure AD vs On-prem).
Mobile Device Management and Mobile Application Management (MAM);
protection and app restrictions on for Outlook and Office mobile apps on
various mobile devices.
Configure Device Compliance, Conditional access and endpoint protection
policies,
Troubleshooting O365 and Intune L1, L2 issues
Senior Engineer
Concentrix
01.2019 - 06.2021
- O365/ Intune/Azure AD - User and licenses Management.
- Enrollment process of endpoints (iOS, Windows 10 and Android).
- Retire and Wipe Devices. AAD/Intune - Conditional Access
- To Troubleshoot Issues with Operating System Windows 8.1, Windows 10, MS
- Office applications like Word, Excel, PowerPoint, Outlook 2010, 2013, 2016,
- 2019, Microsoft 365 subscription, Work on OneDrive issues.
- Experienced in catering issues through Email, Telephone and ticketing tools.
- Responsible for tracking the ongoing issues in the environment, updating, Sharingring daily calls & amp; tickets trackers.
- Actively working on those issues with relevant teams to accomplish a commongoal of getting the issues resolved.
Education
BBA -
Maharishi Markandeshwar University
Ambala06.2015
Skills
- Azure Active Directory /Identity and access management
- Microsoft Office
- Mobile Device Management
- Application Lifecycle Management, App Packaging and Deployment of Windows, Mac, Linux and Mobile Device Management
- Microsoft SharePoint, Teams, OneDrive for Business
- Microsoft Exchange Server and Exchange Online
- DNS, DHCP, TCP/IP
Timeline
Senior Engineer, M365(Modern Workplace)
Upworks Work From Home
04.2023 - 02.2025
System Admin
COFORGE
08.2021 - 10.2022
Senior Engineer
Concentrix
01.2019 - 06.2021
BBA -
Maharishi Markandeshwar University
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