Subham Singh

As a commercial operations associate at British Telecom, I specialize in managing end-to-end commercial processes, including billing, vendor cost assurance, contract lifecycle coordination, and financial reconciliation. My role involves collaborating cross-functionally with global sales and finance teams to ensure SLA compliance, optimize order-to-cash (O2C) workflows, and resolve discrepancies affecting revenue reporting. Here in BT, we do have both PO and non-PO-based invoicing. For PO-based invoices, I do upload the invoices on SAP Ariba after raising and finalizing them. I do regular checks on the invoices, whether they are approved, paid on time, or not. For non-PO invoices, I do share them with the customer via email. I also manage the debt for my contracts, BP, and MasterCard. I need to do the variance analysis in my contract, also with the help of our cost source, i.e. CNS and STARS. After doing the variance analysis, I check the P&L and report to my commercial manager about the contract's EBITDA.

As a process associate in the O2C process at Genpact, my role was to raise invoices on behalf of the services rendered to the customer. My customer in the process was CBRE. Both cost-to-cost and cost-to-revenue reconciliations used to be done in my process.