Subham Vishwakarma
Dhanbad
Summary
Dedicated and results-oriented Assistant Front Office Manager (A.F.O.M) with over 5 years of experience in the hotel industry. Proven track record in overseeing daily operations, ensuring exceptional guest experiences, and leading diverse teams to achieve high performance. Adept at task delegation and workflow coordination, I prioritize efficiency while maintaining the highest standards of service quality. My strong interpersonal and diplomatic skills enable me to manage challenging situations with ease, providing friendly and knowledgeable support to both guests and staff. I thrive in fast-paced environments, fostering a positive atmosphere that encourages teamwork and enhances overall productivity. Committed to continuous improvement, I implement effective strategies that drive guest satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Front Office Manager
Bloom Hotel
Bangalore
01.2018 - Current
- Joined as a Front Office Associate (FOA) in 2018 and progressed to the role of Assistant Front Office Manager.
- Currently managing the property as a Unit In-Charge, overseeing daily operations, guest services, and team performance.
- Responsible for ensuring exceptional guest experiences, staff training, and maintaining operational efficiency.
- Demonstrated strong leadership, problem-solving, and communication skills contributing to the smooth functioning of the unit.
Front Office Senior Associate
Wedlock Greens Hotel & Resort
Dhanbad, Jharkhand
12.2017 - 11.2018
- Handled front desk operations including check-ins, check-outs, and guest inquiries with professionalism and efficiency.
- Maintained reservation systems, managed room allocations, and ensured smooth day-to-day front office functioning.
Front Office Associate
The One Hotel
Aurangabad, Maharashtra
01.2017 - 12.2017
- Delivered exceptional guest service by managing check-ins, check-outs, and guest inquiries in a courteous and efficient manner.
- Handled front desk operations including reservations, room assignments, and billing.
- Maintained guest records and ensured timely and accurate communication with other departments.
Front Office Associate
Hotel Madhuban
Rakholi, Dadra and Nagar Haveli
03.2014 - 01.2016
- Delivered exceptional guest service by managing check-ins, check-outs, and guest inquiries in a courteous and efficient manner.
- Handled front desk operations including reservations, room assignments, and billing.
- Maintained guest records and ensured timely and accurate communication with other departments.
Education
Master of Business Administration - Hospitality
Amity University
Noida, IN-UP2025
B.A - English Litrature
Vinoba Bhave Univercity
Hazaribag, Jharkhand01.2014
HSC 12th -
P.K Roy Memorial Collage (J.A.C)
Dhanbad, Jharkhand01.2009
SSC 10th -
T.A.P High School
Topchanchi, Dhanbad, Jharkhand01.2007
Skills
- Front office management
- Operational efficiency
- Team leadership
- Communication skills
- Staff training
- Problem-solving
- Team performance monitoring
- Property management
- Reservation management
Accomplishments
Progressed from Front Office Associate to Assistant Front Office Manager through multiple promotions between 2021 and 2025.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bangali
Upper Intermediate
B2
Bhojpuri
Upper Intermediate
B2
Hobbies and Interests
- Cooking
- Traveling
- Music
Timeline
Assistant Front Office Manager
Bloom Hotel
01.2018 - Current
Front Office Senior Associate
Wedlock Greens Hotel & Resort
12.2017 - 11.2018
Front Office Associate
The One Hotel
01.2017 - 12.2017
Front Office Associate
Hotel Madhuban
03.2014 - 01.2016
Master of Business Administration - Hospitality
Amity University
B.A - English Litrature
Vinoba Bhave Univercity
HSC 12th -
P.K Roy Memorial Collage (J.A.C)
SSC 10th -
T.A.P High School