Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Languages
Timeline
Generic

Subhankar Deb

Bangalore

Summary

I am eager to contribute my skills and knowledge to a dynamic organization and am committed to continuous learning and growth. Detail-oriented Senior Associate bringing many years' experience in industry. Knowledgeable about project management and team leadership.

Overview

8
8
years of professional experience

Work History

Senior Associate (Contractual)

Iron Mountain
Bangalore
03.2025 - Current
  • Managed data integrity and compliance for document storage and retrieval systems.
  • Streamlined workflows to enhance efficiency in records management processes.
  • Collaborated with cross-functional teams to implement operational improvements in service delivery.
  • Oversaw inventory control procedures to maintain optimal stock levels and organization.
  • Resolved customer inquiries related to records access and service issues promptly.

Customer Support Executive

Ani Technology Pvt Ltd
Bengaluru
10.2019 - 10.2024
  • Monitored Customer surveys and feedback to develop corrective actions for service-related issues
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
  • Processed and issued product orders and service upgrades for customers
  • Managed customer inquiries and support across social media channels, calls, emails, and live chat & escalations.
  • Addressed and resolved service-related concerns, ensuring customer satisfaction.
  • Processed refunds, service upgrades, and account inquiries efficiently.

Operations Executive

Seedolabs Pvt Ltd
Bengaluru
11.2018 - 10.2019
  • Facilitated Communication between different departments to streamline processes and foster a collaborative work environment.
  • Participated in the creation of comprehensive reports on operational performance, highlighting key metrics and recommendations.
  • Contributed to customer service operations, addressing queries and complaints to maintain high satisfaction levels.
  • Provided Support in logistics management, optimizing routes and schedules for distribution to enhance service delivery.

Operations Intern

Dunzo Digital Pvt Ltd
Bengaluru
08.2017 - 10.2018

Education

Diploma in Computer Numerical control -

CIPET
Bhubaneswar
01.2014

Higher Secondary School -

Srirampur SM Higher Secondary School
Kailashahar
01.2013

Skills

  • Time Management
  • Customer service
  • Social media support
  • Complaint resolution
  • Effective communication
  • Performance tracking
  • Team collaboration
  • Problem solving
  • Refund management
  • Email management
  • Data integrity
  • Records management
  • Inventory oversight
  • Customer relationship management
  • Logistics coordination

Hobbies and Interests

  • Listening Music
  • Volunteering
  • Social Service
  • Traveling

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief. I am eager to contribute my skills and knowledge to a dynamic organization and am committed to continuous learning and growth.

Languages

  • English
  • Hindi
  • Bengali

Personal Information

  • Date of Birth: 12/07/1995
  • Gender: Male
  • Nationality: Indian

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Senior Associate (Contractual)

Iron Mountain
03.2025 - Current

Customer Support Executive

Ani Technology Pvt Ltd
10.2019 - 10.2024

Operations Executive

Seedolabs Pvt Ltd
11.2018 - 10.2019

Operations Intern

Dunzo Digital Pvt Ltd
08.2017 - 10.2018

Diploma in Computer Numerical control -

CIPET

Higher Secondary School -

Srirampur SM Higher Secondary School

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Subhankar Deb