Subhankar Deb
Bangalore
Summary
I am eager to contribute my skills and knowledge to a dynamic organization and am committed to continuous learning and growth. Detail-oriented Senior Associate bringing many years' experience in industry. Knowledgeable about project management and team leadership.
Overview
8
8
years of professional experience
Work History
Senior Associate (Contractual)
Iron Mountain
Bangalore
03.2025 - Current
- Managed data integrity and compliance for document storage and retrieval systems.
- Streamlined workflows to enhance efficiency in records management processes.
- Collaborated with cross-functional teams to implement operational improvements in service delivery.
- Oversaw inventory control procedures to maintain optimal stock levels and organization.
- Resolved customer inquiries related to records access and service issues promptly.
Customer Support Executive
Ani Technology Pvt Ltd
Bengaluru
10.2019 - 10.2024
- Monitored Customer surveys and feedback to develop corrective actions for service-related issues
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Processed and issued product orders and service upgrades for customers
- Managed customer inquiries and support across social media channels, calls, emails, and live chat & escalations.
- Addressed and resolved service-related concerns, ensuring customer satisfaction.
- Processed refunds, service upgrades, and account inquiries efficiently.
Operations Executive
Seedolabs Pvt Ltd
Bengaluru
11.2018 - 10.2019
- Facilitated Communication between different departments to streamline processes and foster a collaborative work environment.
- Participated in the creation of comprehensive reports on operational performance, highlighting key metrics and recommendations.
- Contributed to customer service operations, addressing queries and complaints to maintain high satisfaction levels.
- Provided Support in logistics management, optimizing routes and schedules for distribution to enhance service delivery.
Operations Intern
Dunzo Digital Pvt Ltd
Bengaluru
08.2017 - 10.2018
Education
Diploma in Computer Numerical control -
CIPET
Bhubaneswar01.2014
Higher Secondary School -
Srirampur SM Higher Secondary School
Kailashahar01.2013
Skills
- Time Management
- Customer service
- Social media support
- Complaint resolution
- Effective communication
- Performance tracking
- Team collaboration
- Problem solving
- Refund management
- Email management
- Data integrity
- Records management
- Inventory oversight
- Customer relationship management
- Logistics coordination
Hobbies and Interests
- Listening Music
- Volunteering
- Social Service
- Traveling
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief. I am eager to contribute my skills and knowledge to a dynamic organization and am committed to continuous learning and growth.
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 12/07/1995
- Gender: Male
- Nationality: Indian
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Senior Associate (Contractual)
Iron Mountain
03.2025 - Current
Customer Support Executive
Ani Technology Pvt Ltd
10.2019 - 10.2024
Operations Executive
Seedolabs Pvt Ltd
11.2018 - 10.2019
Operations Intern
Dunzo Digital Pvt Ltd
08.2017 - 10.2018
Diploma in Computer Numerical control -
CIPET
Higher Secondary School -
Srirampur SM Higher Secondary School
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