Subhankar Dey

As a PM, we oversee global complex deal execution from order to cash, aligning operational strategies with partner growth plans. Onboarded 4 key GI's to Global Portal, drive transactions through Online tool ( 70 million + e revenue) and process transformation, and lead cross-functional teams. The role includes driving Digital Adoption and enabling Self-Service tools for Key Partners. We drive operations calls and ensuring timely reporting. Handle escalation governance, communicate ops priorities, and develop content for Sales and Ops QBRs, all aimed at optimizing operational efficiency and strategic success.

Mentored junior advisors, fostering professional development and enhancing overall team performance.

Provided expert guidance on policy implementation, ensuring compliance with regulatory requirements and reducing potential risks.

• Developed comprehensive project plans with clear milestones, ensuring timely completion of tasks and successful project execution.
• Streamlined project management processes by implementing Agile methodologies, leading to increased efficiency and improved collaboration among team members.
• Successfully onboarded medium and small business Key accounts, and achieved the highest e-pen transaction conversions within just three months. Additionally, I trained my team to adopt a strategic approach, driving the highest online transactions and demonstrating strong organizing, planning, and problem-solving skills.
• Fostered strong relationships with cross-functional teams to facilitate seamless communication and collaboration throughout the project lifecycle.

• Led complex transitions for major accounts like Target, GE, BOEING & G500 segment while mentoring new hires and collaborating with senior leadership across financial shared services. Successfully drove key US Collections projects, including the Dell-EMC integration, resulting in exceptional performance for a $120M portfolio. Certified in Competency-Based Interviewing and a graduate of the Leadership Essence program.
• Provided timely feedback to management regarding collection performance metrics and areas for improvement.
• Assisted in training new Collections Advisors, sharing industry knowledge and best practices for successful outcomes.

• Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies. This helped in timely collection of 30 M AR open balance.

• Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
• Organized due diligence in preparation for sale of NRI Prepaid card.
• Monitored expenditures to mitigate risk of overages.

• Continuing education in Commerce