International travel: Make and plan annual trips to different countries to experience new cultures
Hi, I’m
Subhankar Dinda
Regional Manager
Noida
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 10 years of progressive Ecommerce experience to positively impact business operations.
Overview
16
years of professional experience
3
years of post-secondary education
1
Language
Work History
Knostics Infodel Pvt Ltd, Noida, Utter Pradesh
Regional Manager
02.2018 - Current
Job overview
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Improved customer experience by creating custom showrooms across retail locations.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Established and maintained operational standards.
- Established and maintained operational standards for 17 locations
- Modernized over five facilities by implementing national facility enhancement programs
BPO Convergence Pvt Ltd, Noida
Area Manager
04.2014 - 01.2018
Job overview
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Oversaw budget planning, strategy development, community outreach for organization.
- Transformed underperforming teams into productive, profitable teams.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Introduced cost-saving initiatives to reduce losses and increase profit margin
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Managed inventory and reduced shrinkage by 5% through detailed monitoring of daily operations and stock
Writer Corporation, DELHI
Team Leader
02.2008 - 03.2014
Job overview
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas for improvement and devise solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Increased sales by 10%.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Calcutta University , Kolkata
Bachelor of Science from Computer Science And Programming
04.2008 - 03.2011
University Overview
- Computer application course diploma in Information Technology
- Completed professional development in Job assignments.
- Continuing education in social media and Digital marketing
Skills
Performance Management
Additional Information
Seeking managerial assignments in E-commerce & Retail Store operations with a growth-oriented organization, looking for exposure and experience in various deeds for a challenging career under the guidance of a corporate stalwart.
Accomplishments
Winner of the "MAKING A DIFFERENCE" award in East Delhi Territory 2022. "EXTRA MILE AWARD" for outstanding contributions in Diwali Peak 2017. Winner of the "MAKING A DIFFERENCE" award in 2018. Winner of the ownership award in 2019.
Affiliations
- National Association of Social Workers
- Summer Camp Volunteer 15-Aug-16 Discovered passion for childcare during the first semester of studies. Volunteered at a summer camp for young children. Enjoyed the challenge of helping children learn new skills and grow in confidence. Provided attentive care, fostering a positive and nurturing environment. Collaborated with camp staff to create engaging activities for children.
Interests
Timeline
Regional Manager
Knostics Infodel Pvt Ltd
02.2018 - Current
Area Manager
BPO Convergence Pvt Ltd
04.2014 - 01.2018
Calcutta University
Bachelor of Science from Computer Science And Programming
04.2008 - 03.2011
Team Leader
Writer Corporation
02.2008 - 03.2014
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