SUBHANKAR NAIK
ANGUL
Summary
Results-oriented Floor Manager with extensive retail experience in money handling, merchandising, and team leadership. Skilled in enhancing team efficiency and customer satisfaction through targeted training and performance improvements. Proven ability to resolve customer complaints, train cashiers, and optimize operational procedures. Strong communicator and strategic planner dedicated to driving team performance and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Head Cashier
ARUNDHATI JEWELLERS PVT LTD
ANGUL
03.2026 - Current
- Supervised checkout operations, ensuring efficient transaction processes and positive customer experiences.
- Trained and mentored cashiers on customer service best practices.
- Managed cash register functions and maintained accurate cash drawers.
- Monitored cash drawers across multiple checkout stations, ensuring sufficient cash supply for seamless operations.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
- Resolved customer inquiries and complaints effectively at the register.
- Coordinated with management to optimize staff schedules and adapt to shift changes.
- Ensured compliance with legal and company policies regarding transactions, returns, and exchanges.
CSA in Grade K3
Reliance Trends
Angul
12.2025 - 01.2026
- Resolved customer inquiries and issues to enhance satisfaction.
- Guided customers in product selection with tailored recommendations.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays and maintained store appearance for optimal customer experience.
- Updated system with order specifics and customer details, preferences, and billing information.
Floor Manager
V2 RETAIL LTD
ANGUL
12.2024 - 11.2025
- Supervised daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Managed team scheduling and delegated tasks, optimizing workflow to enhance team productivity.
- Trained new staff on customer service standards and operational procedures.
- Coordinated inventory management, maintaining stock levels to align with customer demand and minimize shortages.
- Conducted regular store audits to uphold cleanliness and presentation standards.
- Implemented visual merchandising strategies to promote product visibility and appeal.
- Maintained a safe, clean and organized floor environment.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated tasks and monitored project personnel's performance.
Head Cashier
V2 RETAIL LTD
Angul
09.2023 - 11.2024
- Supervised checkout operations to enhance transaction efficiency and customer satisfaction.
- Trained and mentored cashiers in customer service best practices to improve service quality and customer experience.
- Managed cash register functions and maintained accurate cash drawers.
- Resolved customer inquiries and complaints effectively at the register.
- Monitored cash drawers across multiple checkout stations to ensure sufficient cash availability for seamless transactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Trained cashiers in store policies, procedures, and safety protocols.
CASHIER
EASYBUY
ANGUL
03.2023 - 08.2023
- Processed customer transactions efficiently at the retail checkout.
- Maintained accurate cash drawer, ensuring balanced daily receipts to support financial integrity.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
- Trained new cashiers on register procedures and customer service standards, improving service consistency.
- Assisted customers in locating products throughout the store.
- Worked closely with front-end staff to assist customers.
- Collaborated with team members to ensure smooth operations.
- Answered customer inquiries regarding store policies and procedures.
Education
12TH - TALMUL, CHC, ODISHA
ANCHALIKA HIGHER SECONDARY SCHOOL
TALMUL, CHC, ODISHA01-2023
COMPUTER (OS-CIT) - SAMBALPUR, ODISHA
SAMBALPUR
SAMBALPUR, ODISHA01-2023
CLASS 10THC - PANUBERUNI
KUNDESWARA GURUKULA ASHRAM HIGH SCHOOL
PANUBERUNI01-2020
Bachelor of Arts -
ANCHALIKA DEGREE COLLEGE
TALMUL,ANGUL05-2026
Skills
- Cash register operation
- POS system proficiency
- Inventory management
- Sales reporting
- Visual merchandising
- Floor management
- Customer service
- Sales training
- Employee training
- Team management
- Problem resolution
- Employee relations
- Time management
- Dependable
- Work ethic
- Integrity
- Sales training
Languages
- Hindi
- Odia
- Hindi
Personal Information
- Category: SC
- Father's Name: PURNA CHANDRA NAIK
- Mother's Name: RUNA NAIK
- Date of Birth: 01/31/05
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Head Cashier
ARUNDHATI JEWELLERS PVT LTD
03.2026 - Current
CSA in Grade K3
Reliance Trends
12.2025 - 01.2026
Floor Manager
V2 RETAIL LTD
12.2024 - 11.2025
Head Cashier
V2 RETAIL LTD
09.2023 - 11.2024
CASHIER
EASYBUY
03.2023 - 08.2023
12TH - TALMUL, CHC, ODISHA
ANCHALIKA HIGHER SECONDARY SCHOOL
COMPUTER (OS-CIT) - SAMBALPUR, ODISHA
SAMBALPUR
CLASS 10THC - PANUBERUNI
KUNDESWARA GURUKULA ASHRAM HIGH SCHOOL
Bachelor of Arts -
ANCHALIKA DEGREE COLLEGE