Subharati Paul
Accounts Payable & Transformation Manager
Kolkata
Summary
Operations Manager with 13+ years of experience in Procure-to-Pay (P2P) and Accounts Payable operations, currently leading a 30-member team managing Procurement, Invoice Processing, and Payments at Genpact India. Proven track record in global service delivery, stakeholder management, SLA governance, and operational excellence, consistently ensuring high-quality outcomes and client satisfaction. Successfully delivered 5+ onshore-to-offshore transitions, enabling smooth knowledge transfer and stable process implementation. Experienced in process improvement, automation initiatives (RPA), vendor management, and team leadership. Proficient in ERP and procurement platforms including SAP, Coupa, Ariba, JD Edwards, and BlackLine, driving efficiency and continuous improvement across finance operations.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Manager
Genpact
Kolkata
07.2024 - Current
- Delivered 4 successful global process transitions, including knowledge transfer,documentation and stabilization.
- Manage a team of 30 members responsible for procurement, invoice processing, payments, and vendor invoice management.
- Oversee SAP-based AP operations, including vendor open items and GL clearing activities.
- Lead automation initiatives, OCR, and E-invoicing to reduce invoice cycle time.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
Genpact
Kolkata
08.2020 - 06.2024
- I was part of a core team that was involved in a transition that took place in Ireland. Transitioning AP processes from the client location to India.
- Responsible for transitioning entire processes for invoice processing, query resolution, ME activities, and payment runs. Creation of SOP’s during the OJT was a prime responsibility.
- Streamlining the process from OJT to sign-off was delegated to me for the countries for which I was responsible.
- The remote transition of one of the client locations was also undertaken in 2019, and I recently completed the remote transition on March 24.
- Leading Payments, T&E and Order Management team. Managed the IP team along with month-end activities. Supervised 21 associates (Bank Recs, payments, OMT, and Travel Exp Correspondence team), including management of all facets of the department. Performed, analyzed, and reviewed reports and schedules. Respond to and follow up on issues and queries from internal and external parties.
- Coordinate and supervise employees within the team, interacting with internal customers and external suppliers, and monitoring all controls.
- Work closely with P2P management, staff, and other Finance departments in support of time-bound processes.
- Communicate accounting policies, practices, and procedures with the department, managers, vendors, and internal customers to ensure compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Management Trainee
Genpact
Kolkata
01.2018 - 07.2020
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Customer focus involves partnering with internal and external customers (our colleagues), third-party vendors, and external suppliers. Enable our customers to perform their specific functions, with minimal distraction.
- We have to communicate with clients instantly about complaints lodged for activities not performed, so as to instill faith and keep the goodwill intact.
- Oversee various financial report generation and ad-hoc requests. Perform RTP KPI/Metrics analysis and drive recommendations for enhancements.
- Team Management - Demonstrate experience in planning and leading teams, utilizing good team management techniques, with strong interpersonal skills and a basic understanding of technical requirements.
- Partnering and/or influencing counterparts in other geographies to address regional requirements. Able to appropriately assign tasks/projects, resources, and identify risks for potential failures. Bring forth solutions, workarounds, and results.
- Improved management skills by participating in rigorous training programs and workshops.
- Handled day-to-day customer or client questions via telephone or email.
Team Member
Genpact
Kolkata
05.2013 - 12.2017
- Checking out the parking accuracy, blocked, and pending items for proper follow-up on a daily basis.
- Maintaining and preparing the daily and monthly reporting, reflecting process metrics.
- Weekly, run the DAT (Duplicate Audit Tool).
- Responsible for daily inflow and allocation within the team.
- Verifying the process of payment and receipts as part of audit control.
- Auto-posting, audit reporting, and then rebooking the items posted through auto-posting.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Commerce - Accounting And Finance
Calcutta University
Kolkata, India 04.2001 -
Skills
IT –SAP, Ariba, SRM, PEGA, COUPA, JD-EDWARDS, Black Line Reporting
SLA performance evaluation
KPI analysis
Financial statement analysis
Client management
Performance metrics evaluation
Proficient in POT analysis
VAT compliance assessment
Variable Incentive Management
Task performance monitoring
Analytical problem solving
Coaching and guidance
Staff Supervision
Change implementation
Scheduled audit processes
Oversight of departmental volume dashboards
DAT
Streamlined email management
Aged Items Review
Customer Focused
Facilitating team member training
Results oriented
Conflict mediation
Organizational time strategies
Development of PKT and LP documentation
Team leadership
Operations management
Strategic planning
Decision-making
Workforce management
Business development
Project management
Relationship building
Cross-functional teamwork
Documentation and reporting
Certification
APM
Timeline
Manager
Genpact
07.2024 - Current
Assistant Manager
Genpact
08.2020 - 06.2024
Management Trainee
Genpact
01.2018 - 07.2020
Team Member
Genpact
05.2013 - 12.2017
Bachelor of Commerce - Accounting And Finance
Calcutta University
04.2001 -
Awards
3 Silver awards for delivery excellence, 5 Bronze awards for process knowledge, Best FLM 2020