SUBHASH CHAUHAN
New Delhi
Summary
Dynamic operations leader with extensive experience at Redcliffe Labs, adept at optimizing routes and enhancing team performance. Proven track record in cash collection and customer service, fostering collaboration among 65 phlebotomists. Skilled in MS Excel and team management, driving operational efficiency and quality assurance in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Route Manager Operations
Redcliffe Labs
Gurugram
01.2022 - Current
- I am handling the 65 phlebotomists in the Gujarat and Rajasthan zones, as well as Uttar Pradesh, and I maintain daily cash collection from phlebotomists and home collection data.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Analyzed customer feedback to identify opportunities for process optimization.
Senior Phlebotomist
SRL DIAGNOSTICS
Gurugram
01.2020 - 12.2021
- Managed VIP client interactions to ensure exceptional service and satisfaction.
- Trained new phlebotomy staff in specimen collection, labeling, and transport procedures.
- Completed training at SRL Diagnostics, Beas, Punjab.
Lab Technician & Phlebotomist
ARTEMIS HOSPITAL
Gurugram
04.2014 - 01.2020
- Performed blood sample collection and processing as a hematology technician.
Education
DMLT -
IPH & H Mahipalpur New Delhi
New Delhi01.2013
12TH -
U.P Board Allahabad
Allahabad01.2010
10TH -
U.P Board Allahabad
Allahabad01.2008
Skills
- MS Excel
- Online customer handling
- Team management
- Sample collection
- Material consumption
- Handling CRM
- Cash collection
- Team leadership
- Customer service
- Quality assurance
- Problem solving
- Team collaboration
- Route optimization
- Route coordination
- Staff training
- Route scheduling
- Self motivation
- Materials management
Certification
- BD Vacutainer Training Program, SRL Diagnostics, Gurugram
- National Meet on HIV/AIDS, IPH&H Institute, Kapasera
- Participation in HIV pre- and post-counseling from the Naz Foundation (India) Trust, Artemis Hospital, Gurugram
- Hand hygiene from the Department of Infection Control, Artemis Hospital, Gurugram
Languages
Hindi, English,
Hobbies and Interests
Listening Music, Travelling, Cooking
Accomplishments
Hand hygiene from the Department of Infection Control, Artemis Hospital, Gurugram
Artemis Ambassador Programmer Award (AAP), Artemis Hospital, Gurugram
Basic Life Support Training (BLS), Artemis Hospital, Gurugram
Best COVID warrior and phlebotomy, Sushant University, SRL Diagnostics, Gurugram
I received awards from Redcliffe Labs for best performer and growth champion three times
Timeline
Senior Route Manager Operations
Redcliffe Labs
01.2022 - Current
Senior Phlebotomist
SRL DIAGNOSTICS
01.2020 - 12.2021
Lab Technician & Phlebotomist
ARTEMIS HOSPITAL
04.2014 - 01.2020
DMLT -
IPH & H Mahipalpur New Delhi
12TH -
U.P Board Allahabad
10TH -
U.P Board Allahabad
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