Subhash Hegde

• Process high volumes of PO and Non-PO invoices using SAP and internal IPS tools, ensuring accurate matching, coding and timely posting in line with company policies and tax requirements
• Manage the vendor mailbox by processing incoming invoices and responding to supplier queries, resolveing invoice and payment related issues by coordinating with internal teams such as procurement and finance, ensuring clear communication and timely resolution
• Reconcile vendor statements regularly to identify missing on duplicate invoices, maintain accurate account records, send remittance advice after payments and assist in resolving any payment related issues.
• Support the preparation of reports invoice volumes payment status and pending items, help track key performance metrics to monitor process efficiency and accuracy

• Clearing account to record the offset of the Goods Receipt (GR) and Invoice receipt (IR) postings in SAP.
• Responsible for posting of invoice and processing the same in SAP to maintain on-time payments.
• Provided solutions to medium level queries to resolve the issues such as payment errors and pricing issues.
• Vendor coordination, supplier diversity and general reporting as per client requirements.
• Interact with team member such as developers, direct client and on-shore team to resolve issues and queries to generate monthly reports.

• Verifying employment details of prospective candidates, including education and residential address for clients and their organization.
• Coordinating with the Human Resource team and line managers for employment and reference verification.
• Investigating on a case-by-case basis to provide feedback to clients as per the requests.
• Quality assurance and data review of information obtained for verifications.
• Collecting information and generating reports according to client specifications within the required time frame, as well as flagging the candidate reports as per the norms of the organization.

Answering incoming calls and chats from customers, listening, then analyzing, troubleshooting, and resolving technical issues for voice, Internet, or data installation and connection issues.

Assisted customers by handling technical queries, diagnosing issues, and providing effective resolutions to ensure service continuity and customer satisfaction.

Delivered process training sessions to promote knowledge sharing, and ensure teams were informed of updates and process changes.