Subhashis Bera
East Medinipur, West Bengal
Summary
To secure a responsible career opportunity in a reputable organization to fully utilize and expand my learnings, knowledge and skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Taj Hotels
Ahmedabad
10.2023 - Current
- Look after one of the best and premium cafe in the city Emperor lounge (#1 on TripAdvisor), Taj Club lounge and Butler's team.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Collaborated with chef to analyze and approve food and beverage selections.
- Directed team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
Guest Service Associate
Taj Hotels
Ahmedabad
02.2022 - 09.2023
- Worked in one the best all day dining restaurant in the taj brand call "SHAMIANA" (140 covers) for more than 1.2 years.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
INDUSTRIAL TRAINEE
Hilton Garden Inn-Saket
New Delhi
02.2021 - 04.2021
- Worked in all 4 core department ( Housekeeping, front office, Food & Beverage service & Food production).
- During my training I was awarded as a "Trainee of the month" by F&B manager.
Education
Bachelor of Science - Hospitality and Hotel Administration
State Institute of Hotel Management(IGNOU)
Durgapur, West Bengal04.2022
Higher Secondary Education - Commerce
Gobra I. N. K. M. High School
East Medinipur05.2019
Skills
- Food Services Management
- Staff Training
- Teamwork
- Good listener
- Dedicated towards work
Interests
Exploring, sports and music.
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced
C1
Odia
Advanced (C1)
C1
Accomplishments
- Successfully completed Industrial Training Programme of 12 weeks (about 3 months) with 100% attendance certificate
- While working in TAJ SKYLINE, Ahmedabad I was awarded 3 times as EMPLOYEE OF THE MONTH
- I was the part of one of the largest and iconic ODC from TAJ SKYLINE, Ahmedabad is IPL 2022 semifinal and final match in NARENDRA MODI STADIUM, Ahmedabad, where we covered 102 buffet and 15000 pax.
- Successfully Hosted G-20 event across Gujarat, Daman & Diu.
Certification
- G-20 Hosting Certification at Gujarat, Daman & Diu
References
References available upon request.
Timeline
Guest Service Supervisor
Taj Hotels
10.2023 - Current
Guest Service Associate
Taj Hotels
02.2022 - 09.2023
INDUSTRIAL TRAINEE
Hilton Garden Inn-Saket
02.2021 - 04.2021
Bachelor of Science - Hospitality and Hotel Administration
State Institute of Hotel Management(IGNOU)
Higher Secondary Education - Commerce
Gobra I. N. K. M. High School
- G-20 Hosting Certification at Gujarat, Daman & Diu
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